General Manager - Est yearly with bonus up to $130

Mobility Works; Charlotte (NC); On-site; USD 117,000 - 143,000; Full time

Job summary

MobilityWorks in Charlotte, NC seeks a General Manager to drive store operations and revenue, supervise sales and service teams, and uphold customer satisfaction. You will forecast sales, manage inventory with the support of regional managers, and align with corporate policies to support market expansion.

The role requires 2–3 years in sales management, strong communication, and proficiency with Microsoft Office and Salesforce; you will coach staff and ensure high standards across all customer

Qualifications

• 2–3 years of experience in sales management.
• Exceptional customer service skills and experience.
• Proficiency in Microsoft Office and technical aptitude.
• Demonstrated ability to work independently with minimal supervision.
• Strong computer skills with familiarity in Salesforce.

Responsibilities

• Supervise all facets of the store's operations, including consumer and commercial sales and service operations.
• Provide store performance reports using KPIs and Rhythm.
• Identify local market opportunities and execute localized marketing efforts.
• Recruit and retain qualified staff in collaboration with HR.
• Coach and mentor staff to improve effectiveness across roles.
• Maintain high standards of customer treatment and satisfaction.
• Oversee and promote sale of all company products and services across locations.

Skills

Sales management

Customer service

Independent work

Technical aptitude

Tools

Microsoft Office

Salesforce

Job description

General Manager - Est yearly with bonus up to $130

Charlotte, NC, US

MobilityWorks is the nation's leading retailer of wheelchair-accessible vehicles and mobility solutions, dedicated to empowering people with disabilities to live independently. With locations across the United States, we provide vehicle sales, service, rentals, and home accessibility solutions, delivering exceptional customer service and innovative products that improve quality of life. Our team is driven by a shared mission to make transportation and accessibility easier for every customer.

Position Summary:

The General Manage r holds the responsibility of executing the store operations playbook flawlessly, aiming to achieve the store's defined objectives. This role carries substantial influence over the company's revenue and significantly contributes to market expansion, representation, and the quality of customer relationships. These contributions align with company policies, processes, and procedures.

Essential Job Functions and Duties:

• Supervise all facets of the store's operations, including consumer sales, commercial sales, and service operations.
• Support the overall company objectives and ensure consistent messaging in alignment with Regional Sales and Service Managers to the store staff.
• Provide store performance reports as required, utilizing Key Performance Indicators as outlined in Rhythm.
• Identify local market opportunities and utilize corporate support to enhance business through localized marketing efforts.
• Collaborate with the HR Department to recruit and retain qualified candidates to meet the store's staffing requirements.
• Effectively manage team performance and provide coaching and mentorship to enhance effectiveness in each role.
• Uphold customer treatment standards characterized by courteous and professional conduct, fostering complete customer satisfaction.
• Promote a culture of training by participating in company training initiatives and fostering continuous learning.
• Oversee and promote the sale of all company products and services across all company locations, involving all personnel.
• Manage incoming leads generated by the Business Development Center to meet show rate and solution rate goals.
• Accurately forecast unit sales and gross profit levels.
• Collaborate with the Regional Sales Manager to review the GM Scorecard and identify focus areas.
• Manage and maintain vehicle inventory in collaboration with the Inventory team.
• Partner with the Service Manager to oversee service operations, including technician efficiency and overall billable hours.
• Aim to achieve NPS results at or above the overall corporate average through our Solution Experience process.
• Foster Employee Engagement by demonstrating leadership skills in support of our core values.

Position Qualifications and Entrance Requirements:

• High school diploma or GED is a prerequisite.
• 2-3 years of experience in sales management is essential.
• Exceptional customer service skills and experience are mandatory.
• Proficiency in Microsoft Office products and technical aptitude is required.
• Demonstrated ability to work independently with minimal supervision is a must.
• Strong computer skills with familiarity in SalesForce are preferred.