General Manager - Miami Bagel Café Leader

Call Your Mother Deli; Washington; On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Health Insurance

Unlimited PTO

Parental leave

401(k) with 4% company match

Duolingo reimbursement

Early Wage Access

Therapy and resources

Job summary

Call Your Mother Deli is seeking a General Manager to own daily shop operations across a high-energy deli environment in Miami. You will lead front- and back-of-house teams, manage P&L, budgeting, schedules, and maintain top-tier guest experiences in a fast-paced, hospitality-driven setting.

The role requires 1–2 years of restaurant management, ServSafe certification, and bilingual English/Spanish communication. Competitive compensation with benefits and growth opportunities are offered.

Qualifications

• Have 1-2 years of restaurant management experience and understand what it takes to run a smooth, successful shop.
• Hold a current ServSafe Manager Food Safety Certification and know restaurant safety and sanitation standards like the back of your hand.
• Are bilingual and proficient in both English and Spanish.

Responsibilities

• Own the day-to-day operations of your shop—from opening preparation and service execution through closing—ensuring every shift meets CYM's highest standards.
• Proactively solve problems, remove obstacles, and identify opportunities to make the shop more efficient, organized, and successful.
• Lead supervisors and team members in delivering exceptional hospitality and bringing CYM's BIG V.I.B.E.S. to life for every guest.
• Partner closely with supervisors to build a positive, high-performing work environment rooted in teamwork, communication, and accountability.
• Establish and uphold operational standards by ensuring checklists, recipe specifications, and other CYM systems are followed consistently.
• Protect the condition and appearance of the shop by overseeing equipment maintenance, trash pickups, linens, deep cleaning, and storage organization.
• Champion food and workplace safety, ensuring ServSafe requirements and CYM safety standards are followed every day.
• Own food and beverage management— including inventory, ordering, and budgeting - while driving progress toward food, beverage, and labor goals.
• Build and develop a strong team through thoughtful recruiting, hiring, onboarding, training, coaching, and performance evaluations.
• Create schedules that position every shift for success, ensuring the shop has the right people in the right places at the right times.
• Step in when callouts, emergencies, or unexpected challenges arise, making thoughtful decisions in the best interest of the shop, team, and guests.
• Roll up your sleeves. You'll work in the shop five days a week, including weekends, because the best leaders stay close to the team and the guest experience.
• Move comfortably between CYM locations throughout the DMV, with reliable transportation that allows you to support the business wherever you're needed.

Skills

P&L management

COGS

Labor management

Scheduling

Process improvement

Training

Team development

Food quality standards

ServSafe Certification

Bilingual English/Spanish

Job description

Call Your Mother Deli is seeking a General Manager to own daily shop operations across a high-energy deli environment in Miami. You will lead front- and back-of-house teams, manage P&L, budgeting, schedules, and maintain top-tier guest experiences in a fast-paced, hospitality-driven setting.

The role requires 1–2 years of restaurant management, ServSafe certification, and bilingual English/Spanish communication. Competitive compensation with benefits and growth opportunities are offered.