General Manager, Luxury Pet Resort & Guest Experience

K9 Resorts Luxury Pet Hotel; Chicago (IL); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

401(k) with company participation

Health, dental, and vision benefits

Paid time off

Employee discounts and perks

Job summary

K9 Resorts Luxury Pet Hotel in the Chicago area seeks a dynamic General Manager to lead operations, people, and performance at the highest level across our Palatine and Tinley Park resorts.

You will drive guest experience, revenue growth, and brand presence while mentoring teams, guarding safety and cleanliness, and stewarding P&L to deliver exceptional 5-star service for pets and their owners.

Qualifications

• 3–4+ years of management experience in pet care, hospitality, retail, or similar.
• Strong business acumen with P&L, labor, and performance metrics.
• Excellent communication, problem-solving, and decision-making skills.
• Sales-oriented mindset focused on growth and results.
• Valid driver’s license and flexible availability including weekends/holidays.

Responsibilities

• Lead and develop Assistant Managers, Supervisors and resort team members.
• Own full-cycle talent management: hiring, onboarding, coaching, performance.
• Build a high-performance, accountability-driven culture.
• Oversee day-to-day operations across all departments.
• Ensure excellence in cleanliness, safety, and pet care standards.
• Manage scheduling, staffing levels, and labor efficiency.
• Maintain facility standards, vendor relationships, and inventory control.
• Set and uphold 5-Star service expectations; drive revenue and enrollment growth.
• Personally resolve high-level customer concerns and monitor feedback.
• Act as Brand Ambassador; build partnerships with veterinarians and pet-related businesses.
• Lead marketing initiatives to drive awareness and growth.
• Own P&L performance and profitability; monitor KPIs; manage expenses and payroll.

Skills

Leadership

P&L management

Communication

Problem solving

Decision making

Sales mindset

Driver's license

Job description

K9 Resorts Luxury Pet Hotel in the Chicago area seeks a dynamic General Manager to lead operations, people, and performance at the highest level across our Palatine and Tinley Park resorts.

You will drive guest experience, revenue growth, and brand presence while mentoring teams, guarding safety and cleanliness, and stewarding P&L to deliver exceptional 5-star service for pets and their owners.