General Manager

K9 Resorts Luxury Pet Hotel; Chicago (IL); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

401(k) with company participation

Health, dental, and vision benefits

Paid time off

Employee discounts and perks

Job summary

K9 Resorts Luxury Pet Hotel in the Chicago area seeks a dynamic General Manager to lead operations, people, and performance at the highest level across our Palatine and Tinley Park resorts.

You will drive guest experience, revenue growth, and brand presence while mentoring teams, guarding safety and cleanliness, and stewarding P&L to deliver exceptional 5-star service for pets and their owners.

Qualifications

• 3–4+ years of management experience in pet care, hospitality, retail, or similar.
• Strong business acumen with P&L, labor, and performance metrics.
• Excellent communication, problem-solving, and decision-making skills.
• Sales-oriented mindset focused on growth and results.
• Valid driver’s license and flexible availability including weekends/holidays.

Responsibilities

• Lead and develop Assistant Managers, Supervisors and resort team members.
• Own full-cycle talent management: hiring, onboarding, coaching, performance.
• Build a high-performance, accountability-driven culture.
• Oversee day-to-day operations across all departments.
• Ensure excellence in cleanliness, safety, and pet care standards.
• Manage scheduling, staffing levels, and labor efficiency.
• Maintain facility standards, vendor relationships, and inventory control.
• Set and uphold 5-Star service expectations; drive revenue and enrollment growth.
• Personally resolve high-level customer concerns and monitor feedback.
• Act as Brand Ambassador; build partnerships with veterinarians and pet-related businesses.
• Lead marketing initiatives to drive awareness and growth.
• Own P&L performance and profitability; monitor KPIs; manage expenses and payroll.

Skills

Leadership

P&L management

Communication

Problem solving

Decision making

Sales mindset

Driver's license

Job description

LPHI | K9 Resorts Luxury Pet Hotel- Palatine and Tinley Park

FLSA: Full-Time Salary Exempt

At K9 Resorts, we deliver a luxury experience for dogs and peace of mind for their owners. Our award-winning pet care resorts set the standard in boarding, daycare, and grooming—and we’re seeking a dynamic General Manager to lead operations, people, and performance at the highest level.

What You’ll Do

As General Manager, you are the leader of the business—responsible for driving results, developing teams, and delivering an exceptional 5-star experience across every part of the resort.

Leadership & Team Development:

• Lead and develop Assistant Managers, Supervisors, and resort team members
• Own full-cycle talent management: hiring, onboarding, coaching, and performance
• Build a high-performance, accountability-driven culture
• Conduct regular team meetings, coaching sessions, and performance reviews

Operations & Business Ownership:

• Oversee day-to-day operations across all departments
• Ensure excellence in cleanliness, safety, and pet care standards
• Manage scheduling, staffing levels, and labor efficiency
• Maintain facility standards, vendor relationships, and inventory control

Customer Experience & Sales:

• Set and uphold 5-Star service expectations across all interactions
• Drive revenue through service offerings, client retention, and enrollment growth
• Personally resolve high-level customer concerns
• Monitor feedback and continuously improve the guest experience

Marketing & Community Leadership:

• Act as a Brand Ambassador in the local community
• Build partnerships with veterinarians, groomers, and pet-related businesses
• Lead marketing initiatives to drive awareness and growth

Financial & Performance Management:

• Own P&L performance and profitability
• Monitor KPIs and implement strategies to drive results
• Manage expenses, payroll, and budgeting
• Identify trends and opportunities to improve operational efficiency

What We’re Looking For

• 3–4+ years of management experience (pet care, hospitality, retail, or similar)
• Strong business acumen (P&L, labor, operations, performance metrics)
• Ability to lead teams, drive accountability, and develop talent
• Excellent communication, problem-solving, and decision‑making skills
• Sales-oriented mindset with a focus on growth and results
• Valid driver’s license
• Flexible availability including weekends and holidays

What You’ll Get

• 401(k) with company participation
• Health, dental, and vision benefits
• Paid time off
• Employee discounts and perks

Why K9 Resorts?

This is more than a General Manager role—it’s an opportunity to run a business, lead a team, and drive real results in a growing, high-energy environment where people, pets, and performance matter.