General Manager: Lead Teams, Operations & Guest Experience

Paycom - ATS; Kirkland (WA); On-site; USD 49,000 - 52,000; Full time

Benefits offered by this job

Quarterly bonus potential

401(k) match

Medical, dental & vision insurance

Paid time off

Paid holidays

Pet insurance

Flexible spending accounts

Team discount

Job summary

Salt & Straw in Kirkland, WA is seeking a General Manager to own the shop’s people, operations, and guest experience. You’ll lead a team, manage scheduling, payroll, inventory, and financial performance, and foster a culture that values curiosity and care.

You will hire, train, and coach a high-performing leadership team, set clear expectations, and deliver memorable hospitality while working to grow the business through data-driven decisions and strong community partnerships.

Qualifications

• 3+ years of leadership in food service, hospitality, or retail (GM candidates typically bring 5+)
• Led teams of 10+ people in a fast-paced environment
• Coach, develop, and support others with clarity and care
• 18+ and available to work evenings, weekends, and holidays

Responsibilities

• Lead daily shop operations including scheduling, payroll, inventory, facilities, and financial performance
• Hire, train, and develop a high-performing leadership team of Assistant General Managers and Shift Coordinators
• Set clear expectations and coach with consistency, generosity, and directness
• Create a culture where people feel supported, challenged, and proud of their work
• Deliver thoughtful, memorable hospitality that reflects curiosity, warmth, and care
• Use data and insights to drive results across sales, labor, and guest experience
• Navigate challenges with calm leadership and celebrate wins—big and small
• Build strong relationships in the local community and represent Salt & Straw as a thoughtful, generous neighbor
• Partner with District Managers and cross-functional teams to support long-term shop and market success

Skills

Leadership

People management

Coaching

Operational oversight

Job description

Salt & Straw in Kirkland, WA is seeking a General Manager to own the shop’s people, operations, and guest experience. You’ll lead a team, manage scheduling, payroll, inventory, and financial performance, and foster a culture that values curiosity and care.

You will hire, train, and coach a high-performing leadership team, set clear expectations, and deliver memorable hospitality while working to grow the business through data-driven decisions and strong community partnerships.