General Manager - Lead a High-Energy Ice Cream Shop

Paycom - ATS; Bellevue (WA); On-site; USD 90,460,000 - 110,576,000; Full time

Benefits offered by this job

Quarterly bonus

401(k) match

Health insurance

Paid Time Off

Paid holidays

Sick time

Team discount

Pet insurance

Education support

FSA

Job summary

Salt & Straw is seeking a General Manager in Bellevue, WA to oversee daily shop operations, lead a multi-level team, and deliver exceptional guest experiences. You will hire and develop leaders, coach with care, and balance people leadership with strong operational performance in a fast-paced retail environment.

The role offers competitive hourly pay of $31.57–$33.68 plus a quarterly bonus potential, with a broader range up to $38.59 per hour.

Qualifications

• 3+ years of leadership experience in food service, hospitality, or retail.
• Led teams of 10+ people in a fast-paced environment.
• Able to coach, develop, and support others with clarity and care.
• Energetic in balancing people leadership with operational responsibilities.

Responsibilities

• Lead daily shop operations including scheduling, payroll, inventory, facilities, and financial performance.
• Hire, train, and develop a high-performing leadership team of Assistant General Managers and Shift Coordinators.
• Set clear expectations and coach with consistency, generosity, and directness.
• Create a culture where people feel supported, challenged, and proud of their work.
• Deliver thoughtful, memorable hospitality that reflects curiosity, warmth, and care.
• Use data and insights to drive results across sales, labor, and guest experience.
• Navigate challenges with calm leadership and celebrate wins—big and small.
• Build strong relationships in the local community and represent Salt & Straw as a thoughtful, generous neighbor.
• Partner with District Managers and cross-functional teams to support long-term shop and market success.

Skills

Leadership

People management

Operational excellence

Coaching

Hiring and training

Job description

Salt & Straw is seeking a General Manager in Bellevue, WA to oversee daily shop operations, lead a multi-level team, and deliver exceptional guest experiences. You will hire and develop leaders, coach with care, and balance people leadership with strong operational performance in a fast-paced retail environment.

The role offers competitive hourly pay of $31.57–$33.68 plus a quarterly bonus potential, with a broader range up to $38.59 per hour.