Assistant General Manager: Lead Teams & Guest Experience

Paycom - ATS; Tempe (AZ); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Performance bonus

Insurance options

Paid time off

Paid holidays

Education support

Team discount

Pet insurance

Mental health support

Job summary

Salt & Straw in Tempe, AZ is seeking an Assistant General Manager to partner with the General Manager, lead shifts, and ensure outstanding guest experiences in a fast-paced, high-volume shop.

You will coach teams, help with hiring and onboarding, manage daily operations, cash handling, inventory, and safety, and contribute to the neighborhood's friendly, inclusive atmosphere while driving shop performance.

Qualifications

• 2+ years of food service, fast-casual dining, or hospitality experience.
• 18+ months of progressive leadership experience.
• Led teams of 10+ team members in a high-volume environment.
• Able to work evenings, weekends, and holidays.
• Have a high school diploma/GED.

Responsibilities

• Partner with GM to achieve operational, cultural, and financial goals.
• Lead shifts, ensuring smooth operations and guest experiences.
• Plan and execute daily shift schedules, task assignments, and safety.
• Coach, mentor, and provide feedback to team members.
• Support recruiting, hiring, onboarding, training, and retention.
• Manage cash transactions, inventory, product quality, and food safety.
• Assist with payroll, shop communications, and daily documentation.
• Monitor labor and sales performance; support monthly P&L insights.
• Partner on maintenance needs and vendor communications.
• Deliver memorable hospitality and resolve guest concerns.
• Step into team roles as needed and participate in community events.

Skills

Leadership experience

Team coaching

Guest service

Food service industry

Operational excellence

Education

High school diploma or GED

Job description

Salt & Straw in Tempe, AZ is seeking an Assistant General Manager to partner with the General Manager, lead shifts, and ensure outstanding guest experiences in a fast-paced, high-volume shop.

You will coach teams, help with hiring and onboarding, manage daily operations, cash handling, inventory, and safety, and contribute to the neighborhood's friendly, inclusive atmosphere while driving shop performance.