Assistant General Manager - Lead Team & Guest Experience

Salt & Straw; Los Gatos (CA); On-site; USD 81,120,000 - 86,535,000; Full time

Benefits offered by this job

quarterly bonus potential

401(k) match

Medical, dental & vision insurance

Paid time off

Paid holidays

Paid sick time

Two days off in a row

Mental health support

Educational support

Team discount 30%

First dibs on flavors

Pet insurance

Flexible spending accounts

Job summary

Salt & Straw in Los Gatos, CA is seeking an Assistant General Manager to lead a busy retail ice cream shop and elevate guest experiences in a fast-paced environment. You will partner with the GM to support daily operations and develop a strong, inclusive team that delivers memorable hospitality.

You will coach, mentor, and schedule a high-performing team, manage cash, inventory, and health-and-safety standards, and contribute to payroll, communications, and shop performance.

Qualifications

• Have a high school diploma/GED.
• Bring 2+ years of food service, fast-casual dining, or hospitality experience.
• 18+ months of progressive leadership experience.
• Led teams of 10+ Team Members in a high-volume environment.
• Know how to coach, develop, and support people with clarity and care.
• Are excited to grow into greater leadership responsibility.
• Are 18+ and available to work evenings, weekends, and holidays.

Responsibilities

• Lead shifts, ensuring smooth operations and exceptional guest experiences.
• Plan and execute daily shift schedules, task assignments, and team safety.
• Coach, mentor, and provide feedback to Team Members, Shift Coordinators, and Scoopers.
• Support recruiting, hiring, onboarding, training, and retention of a high-performing team.
• Manage cash transactions, inventory, and ensure product quality and food safety.
• Assist with payroll, supplies, shop communications, and daily documentation.
• Monitor labor and sales performance and support monthly P&L insights.
• Partner on maintenance needs and vendor communications.
• Deliver memorable hospitality, share flavor stories, and resolve guest concerns.
• Step into team roles as needed and participate in community events.

Skills

Leadership

Coaching

Guest experience

Team building

Education

High School Diploma or GED

Job description

Salt & Straw in Los Gatos, CA is seeking an Assistant General Manager to lead a busy retail ice cream shop and elevate guest experiences in a fast-paced environment. You will partner with the GM to support daily operations and develop a strong, inclusive team that delivers memorable hospitality.

You will coach, mentor, and schedule a high-performing team, manage cash, inventory, and health-and-safety standards, and contribute to payroll, communications, and shop performance.