General Manager – Lead Teams, Delight Guests, Drive Results

Paycom - ATS; Phoenix (AZ); On-site; USD 38,000 - 40,000; Full time

Benefits offered by this job

Quarterly bonus potential

Health, dental & vision insurance

Paid time off & holidays

Team discount

Job summary

Salt & Straw is seeking a General Manager to oversee a Salt & Straw shop in the Phoenix area. You will lead daily operations, drive guest experiences, manage payroll and inventory, and hire and mentor a strong leadership team. The role emphasizes culture, hospitality, and community engagement.

You will coach staff, balance people leadership with operational duties, and use data to improve sales and labor outcomes while representing the brand with warmth and curiosity.

Qualifications

• 3+ years of leadership experience in food service, hospitality, or retail
• Led teams of 10+ people in a fast-paced environment
• Ability to coach, develop, and support others with clarity and care
• Availability to work evenings, weekends, and holidays

Responsibilities

• Lead daily shop operations including scheduling, payroll, inventory, facilities, and financial performance
• Hire, train, and develop a high-performing leadership team
• Set clear expectations and coach with consistency, generosity, and directness
• Create a culture where people feel supported, challenged, and proud of their work
• Deliver thoughtful, memorable hospitality that reflects curiosity, warmth, and care
• Use data and insights to drive results across sales, labor, and guest experience
• Navigate challenges with calm leadership and celebrate wins
• Build strong relationships in the local community and represent Salt & Straw
• Partner with District Managers and cross-functional teams to support long-term shop and market success

Skills

Leadership

Team development

Operations management

Scheduling

Customer service

Job description

Salt & Straw is seeking a General Manager to oversee a Salt & Straw shop in the Phoenix area. You will lead daily operations, drive guest experiences, manage payroll and inventory, and hire and mentor a strong leadership team. The role emphasizes culture, hospitality, and community engagement.

You will coach staff, balance people leadership with operational duties, and use data to improve sales and labor outcomes while representing the brand with warmth and curiosity.