General Manager: Lead Team & Drive Growth (Flexible)

Potbelly; Troy (MI); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Domestic Partnership Benefits

Parental Leave

FSA/HSA with Employer Contribution

Commuter Benefit Program

401(k) with company match

Employee Assistance Program

Paid Time Off

Discount Program

Flexible Work Schedule

Career growth opportunities

Competitive raises

Job summary

Potbelly is seeking a General Manager in Troy, MI to lead shop operations with a focus on team development, customer service, and financial performance. You will coach staff, schedule shifts, and drive local marketing while upholding safety and quality standards.

The role requires 2+ years as GM in a restaurant/retail setting, food safety certification, and excellent problem-solving and communication skills. 45+ hours weekly and 8–9 hour shifts are typical.

Qualifications

• You are at least 18 years of age.
• Minimum of at least 2 years as a General Manager in a restaurant or retail environment with P&L responsibility preferred.
• You meet all Food Safety requirements within your state. You must pass and obtain a Food Safety Certification.
• A friendly, customer-first mindset with the ability to thrive in a fast-paced environment.
• You have strong written and verbal communication skills.
• You enjoy problem-solving.
• You have open availability.
• You're able to maintain deadlines and prioritize while running an effective shift.
• You have strong organizational skills and the ability to multitask.
• Comfortable working in a bustling kitchen environment.
• You can manage potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish.
• You are able to build and develop strong teams and handle conflict resolution.
• You have strong interviewing skills.
• You're able to write effective schedules and maintain labor goals.
• You have Microsoft Office skills.
• You have a strong business acumen.
• You have the ability to understand and interpret financial reports.
• You're able to stand/walk for 8-9 hours or as needed.
• You have the ability/stamina to work a minimum of 45 hours per week.

Responsibilities

• Train, coach, and develop all shop team members to realize their potential.
• Assess staff abilities. Create and implement effective development plans.
• Interview, select and hire great people who represent Potbelly Values.
• Develop and maintain Good Vibes culture that fosters strong attraction & retention.
• Effectively schedule Associates, Certified Trainers and Shift Leaders.
• Update communication board with critical shop information.
• Hold regular meetings with key shop staff.
• Effectively delegate tasks to team and ensure a high standard of execution.
• Ensure all security procedures are followed.
• Ensure back-of-the-house procedural standards are met.
• Count drawers and follow proper daily cash handling procedures.
• Effectively drive neighborhood shop marketing and promotions to maximize sales potential.
• Control cost of goods, variances and inventories within the shop.
• Create a marketing plan. Lead local shop marketing to increase sales.
• Control assigned P&L line items.
• Must spend 80-90% of time on the shop floor in the Front of the House.
• Ability to maintain deadlines and prioritize while running an effective shift.
• Comply with health and safety standards for food, cleanliness and safety.
• Effectively handle customer complaints/issues.
• Other duties as assigned.

Skills

Leadership

Customer service

Problem solving

Written & verbal communication

Team building

Labor scheduling

Microsoft Office

Financial comprehension

Tools

Microsoft Office

Job description

Potbelly is seeking a General Manager in Troy, MI to lead shop operations with a focus on team development, customer service, and financial performance. You will coach staff, schedule shifts, and drive local marketing while upholding safety and quality standards.

The role requires 2+ years as GM in a restaurant/retail setting, food safety certification, and excellent problem-solving and communication skills. 45+ hours weekly and 8–9 hour shifts are typical.