General Manager: Lead Ops & Guest Experience

Applebee's; Durham (NC); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

401K

Health insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

Paid training

Complimentary meals on duty

Daily pay option

Advancement opportunities

Job summary

IHOP in Durham, NC is seeking a General Manager to lead restaurant operations, aiming for outstanding guest experiences and strong profitability. You will direct the daily activities of managers and team members, drive sales, control costs, and uphold food quality, safety and cleanliness standards.

The role requires at least 2 years in casual dining leadership, a high school diploma or GED, and relevant certifications.

Qualifications

• Minimum 2 years' current experience in the casual restaurant industry.
• Strong leadership and people-management skills.
• Excellent written and verbal communication.
• Current alcohol and food certifications that meet state requirements preferred.

Responsibilities

• Direct restaurant operations to ensure guest satisfaction and profitability.
• Lead and supervise managers and team members to meet goals.
• Maintain high standards of food quality, safety, cleanliness and sanitation.
• Drive sales, manage costs, and optimize the guest experience.

Skills

Team leadership

Conflict resolution

Excellent communication

Operational oversight

Staff development

Education

High School Diploma or GED

Associate degree preferred

Bachelor's degree preferred

Tools

POS systems

Inventory software

Job description

IHOP in Durham, NC is seeking a General Manager to lead restaurant operations, aiming for outstanding guest experiences and strong profitability. You will direct the daily activities of managers and team members, drive sales, control costs, and uphold food quality, safety and cleanliness standards.

The role requires at least 2 years in casual dining leadership, a high school diploma or GED, and relevant certifications.