General Manager - Lead Operations & Guest Experience

Triple Shift Entertainment LLC; Tucson (AZ); On-site; USD 55,000 - 75,000; Full time

Job summary

Triple Shift Entertainment LLC in Tucson, AZ seeks a General Manager to lead venue operations, uphold Spirit, Courage, Respect, Own It, and Excellence, and ensure top-tier customer service and safety compliance.

You will review performance data, schedule staff, implement policies, hire and train, manage inventories, and collaborate with HR. This role requires nights and weekends with a hands-on leadership approach to boost revenue and control costs.

Qualifications

• Previous experience as a General Manager.
• Ability to understand and meet health, safety, and excellence standards.
• Flexibility to work varied hours, including nights, weekends and holidays.

Responsibilities

• Review financial statements, sales or other performance data to measure productivity and goal achievement or to identify areas needing improvement.
• Prepare staff work schedules and assign specific duties.
• Implement departmental policies, goals, objectives, or procedures according to direction.
• Hire and train staff; perform personnel functions such as selection, training, and performance evaluation.
• Handle disciplinary actions with HR support.
• Run staff meetings.
• Observe operations during late night and weekend hours to optimize turnover and service.
• Resolve customer complaints professionally.
• Ensure security systems are used properly.
• Assist in directing operations to increase revenue and lower costs.
• Complete and review inventory reports.
• Process invoices.

Skills

Leadership

Staff management

Customer service

Team environment

Job description

Triple Shift Entertainment LLC in Tucson, AZ seeks a General Manager to lead venue operations, uphold Spirit, Courage, Respect, Own It, and Excellence, and ensure top-tier customer service and safety compliance.

You will review performance data, schedule staff, implement policies, hire and train, manage inventories, and collaborate with HR. This role requires nights and weekends with a hands-on leadership approach to boost revenue and control costs.