General Manager

Triple Shift Entertainment; Tucson (AZ); Hybrid; USD 65,000 - 95,000; Full time

Job summary

Triple Shift Entertainment in Tucson is seeking a General Manager to oversee daily operations, ensure safety, optimize guest experience, and protect company assets. You will lead staff, control costs, and drive revenue while maintaining service excellence in a fast-paced venue.

Responsibilities include reviewing financial statements, preparing schedules, implementing policies, and partnering with HR to hire, train, and evaluate performance.

Qualifications

• Previous experience as a General Manager.
• Ability to follow direction and foster a team environment.
• Understanding health, safety, and excellence standards.
• Flexibility to work varied hours, nights, weekends, and holidays.
• Ability to manage a fast-paced, noisy venue.
• Ability to collaborate effectively with venue staff.
• Detail-oriented with strong time management.
• Willingness to take on additional duties as assigned.

Responsibilities

• Review financial statements, sales, or performance data to measure productivity and goals.
• Prepare staff work schedules and assign duties.
• Implement policies, goals, or procedures as directed.
• Hire and train staff and evaluate performance.
• Handle disciplinary actions with HR support.
• Run staff meetings.
• Observe operations to optimize turnover, productivity, and customer service.
• Resolve customer complaints promptly and professionally.
• Ensure the security system is properly used.
• Support center operations to increase revenue and reduce costs.
• Complete and review all inventory reports.
• Process invoices.
• Develop community relationships through Respect.
• Courage to take on other duties as assigned.

Skills

GM experience

Team leadership

Customer service

Health & safety

HR collaboration

Time management

Detail oriented

Job description

At Triple Shift Entertainment we’re proud to embrace the core values of Spirit, Courage, Respect, Own It, and Excellence. As a General Manager follow these core values while chasing that “perfect game” and you will assure that the fun never stops while working in the management area.

The General Manager directs, coordinates, and implements the activities of their venue. Must maintain the company's assets, ensure quality customer service and safety compliance, and incorporate company HR guidelines.

Responsibilities:

• Review financial statements, sales or other performance data to measure productivity and goal achievement or to identify areas needing improvement.
• Prepare staff work schedules and assign specific duties.
• Implement departmental policies, goals, objectives, or procedures according to direction.
• Hire and train Excellence. Perform personnel functions, such as selection, training, and performance evaluation.
• Use Courage to handle disciplinary actions up to and including terminations by partnering with HR.
• Runs staff meetings.
• Works late nights and weekends to observe optimum lane turnover process, staff productivity, and enhanced customer service and awareness.
• Resolve customer complaints in a timely and professional matter.
• Ensures the center security system is properly used.
• Own it by assisting in the direction and implementation of all center operations to increase revenue and lower costs.
• Completing and reviewing all inventory reports.
• Process invoices
• Develops and/or increases community relationships through Respect
• Courage to except other duties as assigned.

*This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required. Additionally, duties, responsibilities, and activities may change, or new ones may be assigned at any time as determined by the needs of Triple Shift Entertainment, LLC.

Requirements

• Previous experience as a General Manager required.
• Spirit for the ability to take direction, be receptive to employee inquires and foster a team environment.
• Ability to understand and meet standards for health, safety, and excellence.
• Show Respect by being willing to work varied hours/days, nights, weekends and holidays, weather conditions, as needed.
• Courage to retain the ability to remain alert and focused in an environment that is noisy and fast-paced.
• Ability to work effectively with venue staff.
• Detail-oriented and thorough.
• Excellence in superior time management and the ability to prioritize tasks.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.