Venue Operations Manager - Lead, Inspire Excellence

Triple Shift Entertainment

Tucson (AZ)

Hybrid

USD 52,000 - 70,000

Full time

5 days ago

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Job summary

Triple Shift Entertainment in Tucson, AZ is seeking an Operations Manager to lead the venue's daily operations in line with our core values of Spirit, Courage, Respect, Own It, and Excellence. You will help hire, train, and schedule staff while ensuring exceptional guest experiences.

The role involves setting performance goals, managing safety and inventory, monitoring attendance, coaching employees, and resolving customer issues.

Qualifications

Experience in hospitality or customer service.
Excellence in management, organizational, and planning skills.
The ability to anticipate problems and make contingency plans.
Great interpersonal and communication skills and a positive attitude.

Responsibilities

Own It by maintaining and overseeing all aspects of day-to-day operations.
Set goals for performance and deadlines in ways that comply with company’s plans and vision and communicate them to subordinates.
Help administer systems to reduce loss, maintain inventory control, or increase safety.
Spirit in inspiring and motivating employees to perform at their best through positive encouragement and incentive initiatives.
Scheduling and ensuring a clean, stocked, and safe workplace.
Organize workflow and ensure employees understand duties; monitor productivity and provide coaching.
Resolve complaints with respect and ensure customer satisfaction.