Operations Manager – Guest Experience & Team Leader

Triple Shift Entertainment LLC; Tucson (AZ); On-site; USD 52,000 - 76,000; Full time

Job summary

Triple Shift Entertainment LLC is seeking an Operations Manager to oversee the daily operations of the venue, hire and train staff, and drive performance in line with Spirit, Courage, Respect, Own It, and Excellence values.

You will set performance goals, manage scheduling, and ensure safety, inventory control, and high standards of customer service, while communicating with the management team and handling disciplinary processes as needed.

Qualifications

• High school diploma or GED.
• Experience in the hospitality or customer service sector.
• Excellence in management, organizational, and planning skills.
• Ability to anticipate problems and make contingency plans.
• Great interpersonal and communication skills and a positive attitude.
• Respect to others to be flexible and approachable.
• Own It by showing proven experience as a manager or other relevant role.

Responsibilities

• Own It by maintaining and overseeing all aspects of day-to-day operations.
• Set goals for performance and deadlines in ways that comply with company’s plans and vision and communicate them to subordinates.
• Help administer systems to reduce loss, maintain inventory control, or increase safety.
• Spirit in inspiring and motivating employees to perform at their best through positive encouragement and incentive initiatives.
• Scheduling.
• Establish tasks for employees to ensure a clean workplace, this includes stocking supplies and maintaining clean restrooms and public spaces.
• Organize workflow and ensure that employees understand their duties or delegated tasks. Courage to monitor employee productivity and provide constructive feedback and coaching.
• Respect when receiving complaints and resolving problems.
• Oversee the handling of money and establish accountability by ensuring each register is properly funded with the correct amount of cash and close out each register to ensure all funds are accounted for.
• Monitor and supervise the timely arrival of scheduled employees.
• Ensuring that the work environment is safe, secure, and healthy.
• Ensure great customer service at all levels.
• Ensure proper approval for customer discounts, returns and exchanges while providing customer satisfaction and positive interaction with the company.
• Courage to pass on information from upper management to employees and vice versa.
• Training and onboarding new hires to make sure they understand their roles with Spirit
• Other duties as assigned.

Job description

Triple Shift Entertainment LLC is seeking an Operations Manager to oversee the daily operations of the venue, hire and train staff, and drive performance in line with Spirit, Courage, Respect, Own It, and Excellence values.

You will set performance goals, manage scheduling, and ensure safety, inventory control, and high standards of customer service, while communicating with the management team and handling disciplinary processes as needed.