Venue Operations & Guest Experience Leader

Triple Shift Entertainment; Town of Sun Prairie (WI); Sur place; USD 85 000 - 120 000; Plein temps

Résumé du poste

Triple Shift Entertainment in Sun Prairie, WI is seeking a General Manager to lead venue operations, uphold core values of Spirit, Courage, Respect, Own It and Excellence, and ensure safe, high-quality customer service while driving revenue.

The GM will direct activities, manage staff, review performance data, handle safety and HR guidelines, and partner with HR for disciplinary actions, scheduling, and inventory control.

Qualifications

• Previous experience as a General Manager.
• Spirit for the ability to take direction, be receptive to employee inquires and foster a team environment.
• Ability to understand and meet standards for health, safety, and excellence.
• Show Respect by being willing to work varied hours/days, nights, weekends and holidays, weather conditions, as needed.
• Courage to retain the ability to remain alert and focused in an environment that is noisy and fast-paced.
• Ability to work effectively with venue staff.
• Detail-oriented and thorough.
• Excellence in superior time management and the ability to prioritize tasks.

Responsabilités

• Review financial statements, sales or other performance data to measure productivity and goal achievement or to identify areas needing improvement.
• Prepare staff work schedules and assign specific duties.
• Implement departmental policies, goals, objectives, or procedures according to direction.
• Hire and train Excellence. Perform personnel functions, such as selection, training, and performance evaluation.
• Use Courage to handle disciplinary actions up to and including terminations by partnering with HR.
• Runs staff meetings.
• Works late nights and weekends to observe optimum lane turnover process, staff productivity, and enhanced customer service and awareness.
• Resolve customer complaints in a timely and professional matter.
• Ensures the center security system is properly used.
• Own it by assisting in the direction and implementation of all center operations to increase revenue and lower costs.
• Completing and reviewing all inventory reports.
• Process invoices
• Develops and/or increases community relationships through Respect
• Courage to except other duties as assigned.

Connaissances

General Manager experience

Description du poste

Triple Shift Entertainment in Sun Prairie, WI is seeking a General Manager to lead venue operations, uphold core values of Spirit, Courage, Respect, Own It and Excellence, and ensure safe, high-quality customer service while driving revenue.

The GM will direct activities, manage staff, review performance data, handle safety and HR guidelines, and partner with HR for disciplinary actions, scheduling, and inventory control.