General Manager

Triple Shift Entertainment LLC; Tucson (AZ); On-site; USD 55,000 - 75,000; Full time

Job summary

Triple Shift Entertainment LLC in Tucson, AZ seeks a General Manager to lead venue operations, uphold Spirit, Courage, Respect, Own It, and Excellence, and ensure top-tier customer service and safety compliance.

You will review performance data, schedule staff, implement policies, hire and train, manage inventories, and collaborate with HR. This role requires nights and weekends with a hands-on leadership approach to boost revenue and control costs.

Qualifications

• Previous experience as a General Manager.
• Ability to understand and meet health, safety, and excellence standards.
• Flexibility to work varied hours, including nights, weekends and holidays.

Responsibilities

• Review financial statements, sales or other performance data to measure productivity and goal achievement or to identify areas needing improvement.
• Prepare staff work schedules and assign specific duties.
• Implement departmental policies, goals, objectives, or procedures according to direction.
• Hire and train staff; perform personnel functions such as selection, training, and performance evaluation.
• Handle disciplinary actions with HR support.
• Run staff meetings.
• Observe operations during late night and weekend hours to optimize turnover and service.
• Resolve customer complaints professionally.
• Ensure security systems are used properly.
• Assist in directing operations to increase revenue and lower costs.
• Complete and review inventory reports.
• Process invoices.

Skills

Leadership

Staff management

Customer service

Team environment

Job description

At Triple Shift Entertainment we’re proud to embrace the core values of Spirit, Courage, Respect, Own It, and Excellence. As a General Manager follow these core values while chasing that “perfect game” and you will assure that the fun never stops while working in the management area.

The General Manager directs, coordinates, and implements the activities of their venue. Must maintain the company's assets, ensure quality customer service and safety compliance, and incorporate company HR guidelines.

Responsibilities:

• Review financial statements, sales or other performance data to measure productivity and goal achievement or to identify areas needing improvement.
• Prepare staff work schedules and assign specific duties.
• Implement departmental policies, goals, objectives, or procedures according to direction.
• Hire and train Excellence. Perform personnel functions, such as selection, training, and performance evaluation.
• Use Courage to handle disciplinary actions up to and including terminations by partnering with HR.
• Runs staff meetings.
• Works late nights and weekends to observe optimum lane turnover process, staff productivity, and enhanced customer service and awareness.
• Resolve customer complaints in a timely and professional matter.
• Ensures the center security system is properly used.
• Own it by assisting in the direction and implementation of all center operations to increase revenue and lower costs.
• Completing and reviewing all inventory reports.
• Process invoices
• Develops and/or increases community relationships through Respect
• Courage to except other duties as assigned.

*This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required. Additionally, duties, responsibilities, and activities may change, or new ones may be assigned at any time as determined by the needs of Triple Shift Entertainment, LLC.

Requirements

• Previous experience as a General Manager required.
• Spirit for the ability to take direction, be receptive to employee inquires and foster a team environment.
• Ability to understand and meet standards for health, safety, and excellence.
• Show Respect by being willing to work varied hours/days, nights, weekends and holidays, weather conditions, as needed.
• Courage to retain the ability to remain alert and focused in an environment that is noisy and fast-paced.
• Ability to work effectively with venue staff.
• Detail-oriented and thorough.
• Excellence in superior time management and the ability to prioritize tasks.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.