General Manager — Lead Guest Experience & Growth

Hampton Inn Salem Boston; United States; On-site; USD 115,000 - 125,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company match

Paid Time Off

Company discounts

Bonus based on performance

Job summary

Maine Course Hospitality Group is seeking a results-driven General Manager to lead operations at our hotel with a focus on guest satisfaction, financial performance, and brand standards. You will inspire, develop leaders, and foster a culture of service excellence across all departments in a dynamic, competitive market.

As the face of the property, you will manage daily operations, oversee budgeting and forecasting, drive revenue strategy, and build strong relationships with guests, associates,

Qualifications

• 10 years prior hotel experience, including a destination/high-volume setting.
• 5 years as a Hotel General Manager of a destination location.
• Strong knowledge of revenue management, pricing, forecasting, and market segmentation.
• Ability to lead multiple departments and develop leaders.

Responsibilities

• Lead daily hotel operations across departments (Front Office, Housekeeping, F&B, Engineering, Sales).
• Set expectations, coach leaders, and build an engaged team.
• Own the guest experience by monitoring feedback and satisfaction trends.
• Partner with Sales and Revenue Management to drive demand, manage pricing, and grow revenue.
• Develop and manage budgets, forecasts, labor plans, and expenses; analyze results for opportunities.
• Maintain brand standards, safety, cleanliness, and regulatory compliance.
• Protect assets through preventive maintenance and capital planning.

Skills

Leadership

Communication

Cross-functional collaboration

Guest focus

Budget & financial controls

Job description

Maine Course Hospitality Group is seeking a results-driven General Manager to lead operations at our hotel with a focus on guest satisfaction, financial performance, and brand standards. You will inspire, develop leaders, and foster a culture of service excellence across all departments in a dynamic, competitive market.

As the face of the property, you will manage daily operations, oversee budgeting and forecasting, drive revenue strategy, and build strong relationships with guests, associates,