General Manager

Hampton Inn Salem Boston; United States; On-site; USD 115,000 - 125,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company match

Paid Time Off

Company discounts

Bonus based on performance

Job summary

Maine Course Hospitality Group is seeking a results-driven General Manager to lead operations at our hotel with a focus on guest satisfaction, financial performance, and brand standards. You will inspire, develop leaders, and foster a culture of service excellence across all departments in a dynamic, competitive market.

As the face of the property, you will manage daily operations, oversee budgeting and forecasting, drive revenue strategy, and build strong relationships with guests, associates,

Qualifications

• 10 years prior hotel experience, including a destination/high-volume setting.
• 5 years as a Hotel General Manager of a destination location.
• Strong knowledge of revenue management, pricing, forecasting, and market segmentation.
• Ability to lead multiple departments and develop leaders.

Responsibilities

• Lead daily hotel operations across departments (Front Office, Housekeeping, F&B, Engineering, Sales).
• Set expectations, coach leaders, and build an engaged team.
• Own the guest experience by monitoring feedback and satisfaction trends.
• Partner with Sales and Revenue Management to drive demand, manage pricing, and grow revenue.
• Develop and manage budgets, forecasts, labor plans, and expenses; analyze results for opportunities.
• Maintain brand standards, safety, cleanliness, and regulatory compliance.
• Protect assets through preventive maintenance and capital planning.

Skills

Leadership

Communication

Cross-functional collaboration

Guest focus

Budget & financial controls

Job description

General Manager

Maine Course Hospitality Group is built on Fun, Family, Integrity, and Respect. We are committed to Positively Impacting Lives —for our guests, our team, and the communities we serve. Were looking for a strong, people-focused leader to help us deliver outstanding hospitality and exceptional hotel operations.

Were seeking dynamic hospitality professional with the ability to build and develop high-performing teams, elevate guest experience, and drive operational efficiency while maintaining the highest standards of quality, brand compliance, and financial performance. As the face of the hotel, the General Manager will cultivate strong relationships with guests, associates, ownership, and community partners while positioning the property for continued success in a highly competitive market.

Compensation and benefits

• Salary range: $115,000-$125,000 per year
• Bonus: Based upon performance metrics
• Health, dental, and vision insurance
• Life insurance
• 401(k) plus generous company match
• Paid Time Off (PTO)
• Company Discounts
• Supportive, values-driven work environment

What youll do

• Lead daily hotel operations across departments such as Front Office, Housekeeping, Food & Beverage, Engineering/Maintenance, and Sales, as applicable to the property.
• Set clear expectations and maintain a visible leadership presence; coach department leaders and build an engaged, accountable team.
• Own the guest experience by monitoring feedback and satisfaction trends, resolving concerns, and improving service and reputation.
• Partner with Sales and Revenue Management to build demand, manage pricing and business mix, and grow revenue and market share.
• Develop and manage budgets, forecasts, labor plans, and operating expenses; use financial and operating results to identify and act on opportunities.
• Maintain brand, safety, cleanliness, quality, and regulatory standards.
• Protect the hotels physical assets through preventive maintenance, capital planning, and follow-through on property needs.
• Build trusted relationships with associates, guests, ownership, brand partners, and the local community.
• Use local market and seasonal-demand knowledge to plan for busy periods and respond to changing business conditions.

What youll bring

• Progressive hotel leadership experience, including General Manager or senior hotel operations responsibility.
• Experience leading multiple hotel departments and developing leaders and frontline teams.
• Working knowledge of hotel revenue management, pricing, forecasting, and market segmentation.
• A guest-first approach, sound judgment, and the ability to address operational issues with urgency and professionalism.
• Strong communication, organization, and cross-functional collaboration skills.
• Ability to develop, manage, and achieve annual budgets, forecasts, and financial objectives while maintaining strong controls over labor costs and operating expenses.
• Analyze key performance indicators, financial reports, and market trends to identify opportunities for growth and continuous improvement.
• Respond to and resolve operational challenges, guest concerns, and property issues with urgency, professionalism, and sound judgment.

Preferred experience

• 10 years prior hotel experience with a destination, seasonal, high-volume, or event-driven hotel.
• 5 years experience as a Hotel General Manager of a destination location.
• Proven success leading hotels in competitive, demand-driven markets, with experience driving revenue growth, profitability, and guest satisfaction.
• Strong understanding of revenue management, pricing strategies, market segmentation, forecasting, and demand optimization.
• Ability to maintain a visible presence throughout the hotel and effectively oversee all aspects of daily operations.
• Familiarity with the Salem, Massachusetts market and surrounding New England tourism destinations is required

Work schedule

This role requires a visible presence at the hotel and flexibility to work a varied schedule based on business needs, including evenings, weekends, holidays, and emergency situations. Ability to serve as the hotel's leader on duty when necessary, responding to operational, guest, and team member needs at any time.

About Maine Course Hospitality Group

Maine Course Hospitality Group is committed to Fun, Family, Integrity, and Respect, and to positively impacting the lives of guests, team members, and the communities we serve.

Maine Course Hospitality Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration without regard to any status protected by applicable law.