General Manager — Lead Growth, Service & Guest Experience

Sonesta International Hotels; Falls Church (VA); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Health Savings Account with Company

401(k) Retirement Plan with Company %

Paid Vacation and Sick Days

Sonesta Hotel Discounts

Educational Assistance

Paid Parental Leave

Company Paid Life Insurance

Company Paid Short Term and Long Term 

Disability Insurance

Various Employee Perks and Discounts

Hospital Indemnity

Critical Illness Insurance

Accident Insurance

Job summary

Sonesta International Hotels in Falls Church, VA is seeking a General Manager to lead hotel operations, maximize revenue, control costs, and ensure guest satisfaction while upholding Sonesta's service standards.

The GM will collaborate with marketing, revenue management and sales, supervise department heads, and manage budgets, assets and staff to deliver exceptional experiences for guests and owners.

Qualifications

• Bachelor’s degree in Hotel Administration, Business Administration or related field preferred.
• Three years as a General Manager, Operations Manager, and/or Director of Sales in extended stay hotels preferred.
• Ability to speak, read, and write fluent English.
• Professional verbal and written communication skills.
• Experience with Microsoft Office and Opera systems preferred.
• Ability to travel including some overnight travel is required.
• Valid driver’s license required.

Responsibilities

• Deliver on the Sonesta Service promise in all interactions with guests and clients; uphold G.U.E.S.T. standards and instill service passion.
• Direct sales activities and oversee the hotel’s sales plan to secure market share.
• Manage seasonal demand strategy with Revenue Manager to optimize occupancy and rates.
• Regularly sell hotel rooms through direct client contact.
• Establish and enforce service recovery guidelines to ensure guest satisfaction.
• Oversee marketing programs and guest recognition initiatives (Travel Pass).
• Lead budgets for capital and operations and report variances to ownership.
• Coordinate with departments to manage and report on facilities, HR, IT, and procurement.

Skills

Fluent English

Communication skills

Budgeting & financial analysis

Problem solving

Organizational skills

Leadership

Education

Bachelor’s degree in Hotel Administration or related field

Tools

Microsoft Office

Opera PMS

Job description

Sonesta International Hotels in Falls Church, VA is seeking a General Manager to lead hotel operations, maximize revenue, control costs, and ensure guest satisfaction while upholding Sonesta's service standards.

The GM will collaborate with marketing, revenue management and sales, supervise department heads, and manage budgets, assets and staff to deliver exceptional experiences for guests and owners.