General Manager — Lead a High-Energy Team & Growth

Potbelly; Des Plaines (IL); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Competitive pay raises

Medical insurance

Dental insurance

Vision insurance

Domestic partnership benefits

Paid parental leave

FSA/HSA with employer contribution

Commuter benefits

401(k) with company match

Employee assistance program

Paid time off

Discount program

Flexible work schedule

Career growth opportunities

Job summary

Potbelly Sandwich Works is seeking a General Manager in Des Plaines, Illinois to lead daily operations, drive sales, and develop a high-performing team. The role emphasizes strong leadership, food-safety accountability, and community engagement within a fast-paced kitchen environment.

The position offers a base salary of $60,000–$65,000 with bonus potential, comprehensive benefits, and opportunities for career growth.

Qualifications

• Must be at least 18 years old.
• 2+ years as General Manager in a restaurant or retail with P&L responsibility preferred.
• Food Safety Certification required; Illinois applicants must obtain certification within 30 days of employment.
• Customer-first mindset with ability to thrive in a fast-paced environment.
• Strong written and verbal communication skills.
• Ability to manage deadlines and prioritize while running an effective shift.

Responsibilities

• Train, coach, and develop all shop team members to realize their potential.
• Assess staff abilities and create development plans.
• Interview, select, and hire great people who align with Potbelly values.
• Develop and maintain a Good Vibes culture for attraction and retention.
• Effectively schedule Associates, Certified Trainers, and Shift Leaders.
• Update communication board with critical shop information.
• Hold regular meetings with key shop staff.
• Delegate tasks to ensure high execution standards.
• Ensure all security procedures are followed.
• Maintain back-of-house standards and cash handling procedures.
• Drive neighborhood shop marketing and promotions to maximize sales potential.

Skills

Customer-first mindset

Strong communication

Problem-solving

Open availability

Team leadership

Labor scheduling

Financial literacy

Microsoft Office

Tools

MS Office

Job description

Potbelly Sandwich Works is seeking a General Manager in Des Plaines, Illinois to lead daily operations, drive sales, and develop a high-performing team. The role emphasizes strong leadership, food-safety accountability, and community engagement within a fast-paced kitchen environment.

The position offers a base salary of $60,000–$65,000 with bonus potential, comprehensive benefits, and opportunities for career growth.