General Manager — Inspire Team & Elevate Guest Experience

Coffee & Bagel Brands; Eagan (MN); On-site; USD 29,000 - 55,000; Full time

Job summary

Caribou Coffee in Eagan, MN seeks a General Manager to lead store performance, financial results, and guest experiences. You will coach a staffed team, optimize scheduling, and ensure food safety and brand standards at all times.

This role drives sales and controls expenses while fostering a positive, high-energy work culture. The position requires 1–2 years in restaurant/retail management, flexibility for early mornings, evenings, weekends, and holidays, and ServSafe certification is preferred.

Qualifications

• Minimum 1–2 years in restaurant, retail, or guest service management.
• Must be 18 years or older and able to work full-time (47 hours/week).
• Willingness to learn new systems and tools to support the business.

Responsibilities

• Lead staffing for upcoming shifts and maintain up-to-date schedules.
• Coach and develop team; set goals, provide feedback and recognition.
• Deliver outstanding guest experiences and resolve customer/employee issues.
• Drive sales growth, manage budgets, and monitor store performance.
• Uphold food safety, sanitation, and health protocols.

Skills

Team leadership

Guest service management

Communication

Problem solving

Education

High school diploma or GED

ServSafe certification

Tools

Toast

CrunchTime

GoSpotCheck

EcoSure

TeamworX

Medallia

Workday

Beekeeper

Job description

Caribou Coffee in Eagan, MN seeks a General Manager to lead store performance, financial results, and guest experiences. You will coach a staffed team, optimize scheduling, and ensure food safety and brand standards at all times.

This role drives sales and controls expenses while fostering a positive, high-energy work culture. The position requires 1–2 years in restaurant/retail management, flexibility for early mornings, evenings, weekends, and holidays, and ServSafe certification is preferred.