General Manager: Lead Team, Grow Sales & Guest Experience

Coffee & Bagel Brands; Brainerd (MN); On-site; USD 34,000 - 55,000; Full time

Job summary

Caribou Coffee in Brainerd, MN is seeking a General Manager to own store performance, lead a high-energy team, and deliver outstanding guest experiences.

You will manage staffing, training, schedules, and budgets while upholding food safety and brand standards, and you will drive sales growth through effective operations and customer service. This role requires 1–2 years of management experience and ServSafe is preferred.

Qualifications

• 1–2 years restaurant/retail/guest service management experience.
• Must be 18 years of age or older.
• Have reliable transportation.
• Ability to work full-time (47 hours per week) including mornings, evenings, weekends and holidays.
• Willingness to learn new systems and tools for the business.
• ServSafe certification or ability to obtain within 90 days.

Responsibilities

• Lead staffing, scheduling, and bench planning to ensure coverage.
• Foster a high-performing team and coach for growth.
• Oversee training, onboarding, and policy adherence.
• Drive store performance through sales initiatives and cost controls.
• Ensure food safety, sanitation, and guest satisfaction.

Skills

Restaurant management

Staff development

Sales growth

Customer service

Education

High school diploma

ServSafe certification

Tools

Toast

CrunchTime

GoSpotCheck

EcoSure

Workday

Beekeeper

Job description

Caribou Coffee in Brainerd, MN is seeking a General Manager to own store performance, lead a high-energy team, and deliver outstanding guest experiences.

You will manage staffing, training, schedules, and budgets while upholding food safety and brand standards, and you will drive sales growth through effective operations and customer service. This role requires 1–2 years of management experience and ServSafe is preferred.