General Manager - Hotel Ops, Growth & Guest Experience

Parks Hospitality Group; Cary (NC); On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

Health benefits from day 1

Bonus plan

401(k) match

PTO incl. bereavement and parental

Fitness reimbursement

Cell phone reimbursement

Discounted hotel rates

Growth opportunities

Job summary

Parks Hospitality Group is seeking a General Manager for the Hilton Garden Inn Raleigh-Cary to lead all hotel operations and drive guest satisfaction, safety, and brand compliance.

You will manage all departments, develop profitability strategies, and mentor a talented team while ensuring exceptional service and a strong local presence.

Join a team recognized as a Best Place to Work, with comprehensive benefits and opportunities for growth in a dynamic hospitality group.

Qualifications

• 4+ years of General Manager experience required.
• Prior Hilton brand experience required.
• Strong leadership and financial management skills.
• Excellent communication and interpersonal abilities.

Responsibilities

• Oversee all hotel operations, ensuring guest satisfaction, safety, and compliance with brand standards.
• Manage hotel staff across all departments, providing leadership, training, and support.
• Monitor financial performance and implement strategies to improve profitability.
• Develop and execute sales and marketing strategies to increase occupancy and revenue.
• Ensure the hotel complies with all legal and regulatory requirements.
• Handle guest feedback and complaints, ensuring high levels of satisfaction and loyalty.
• Work with department heads to create operational plans and set performance goals.
• Foster a positive workplace culture and ensure ongoing team member development.
• Manage inventory and ordering, ensuring efficient and cost-effective operations.

Skills

General Manager experience

Hilton brand experience

Leadership

Financial management

Communication

Job description

Parks Hospitality Group is seeking a General Manager for the Hilton Garden Inn Raleigh-Cary to lead all hotel operations and drive guest satisfaction, safety, and brand compliance.

You will manage all departments, develop profitability strategies, and mentor a talented team while ensuring exceptional service and a strong local presence.

Join a team recognized as a Best Place to Work, with comprehensive benefits and opportunities for growth in a dynamic hospitality group.