General Manager, HOA

associacareers; Annapolis (MD); On-site; USD 115,000 - 130,000; Full time

Job summary

Legum and Norman, an Associa company, seeks a General Manager to oversee a large 55+ active adult community in Annapolis, MD. This onsite role coordinates all office, administrative, and maintenance projects and serves as the liaison among homeowners, the Board, committees, staff, and vendors.

The role includes enforcing policy, budgeting, capital projects, maintenance scheduling, and resident communications. CMCA is required; AMS is preferred and company-paid to obtain.

Qualifications

• 5+ years of community association management experience.
• Experience in managing large-scale HOAs and/or 55+ active adult communities.
• Active CMCA is required. AMS is preferred. Willingness to obtain AMS, company paid.
• Customer service driven and team oriented with proactive communication.

Responsibilities

• Implement Board policy and directives within the management agreement. Work with the board on strategic initiatives and association projects.
• Walk and inspect the community; ensure maintenance and compliance with codes and rules.
• Issue violation notices and follow up for corrections.
• Meet homeowners, residents, board members, vendors and contractors.
• Respond to inquiries in person, by phone, and by email.
• Enter and update data in the database; record and track documents.

Skills

Community association mgmt

Budgeting

Vendor management

Customer service

Communication

Education

CMCA certification

AMS certification

Job description

Legum and Norman, an Associa company, is now hiring an experienced General Manager to oversee its large-scale, 55+ active adult community in Annapolis, MD.

The General Manager is an onsite role overseeing all office, administrative, and maintenance projects to include capital improvements. The General Manager is the liaison among the homeowners, members of the Board of Directors, Committee Members, the association management staff, and maintenance vendors and contractors.

Active CMCA is required. AMS is preferred.
Willingness to obtain and maintain AMS, company paid.

Daily responsibilities:

• Implement Board policy and directives within the scope of the management agreement. Works with the board on strategic initiatives, policy governance and association projects.
• Walk and inspect community. Ensure the community is well maintained and the Code, Compliance, Rules & Regulations are followed.
• Issues violation notices to homeowners and follow-up to ensure the correction was made.
• Meet and greet homeowners, residents, members of the Board of Directors, maintenance vendors and contractors.
• Research and respond to inquires in-person, by phone, and email.
• Data enter and update information in the database; record and track documents and information.
• Create and manage budgets; review financial reports, interpret Balance Sheet, Income Statement, Operating Expenses, and reserves.
• Submit RFPs, manage the bidding and vendor selection process, develop vendor relationships, and mange capital projects.
• Prioritize maintenance requests and work orders; schedule and coordinate maintenance vendors and contractors for work to be done onsite.
• Prepare board packages. Coordinate and schedule monthly and annual board meetings.
• Create and send out weekly mass communications by mail and email to homeowners notifying them of maintenance onsite, HOA guidelines, and community events.
• Assist homeowners in completing architectural review forms and follow-up with homeowners on the Board’s decision.
• Other projects as assigned.

Annual salary: $115K - $130K

• 5+ years of community association management experience.
• Experience in managing large-scale HOAs and/or 55+ active adult communities is highly preferred.
• Active CMCA is required. AMS is preferred.
• Willingness to obtain and maintain AMS, company paid.
• Customer service driven and team oriented with a proactive communication style.
• Takes ownership and initiative. Forthcoming with ideas and solutions to improve processes, create efficiencies, and reduce expenses.
• Ability to interpret financials and create budgets, to include Balance Sheet, Income Statement, Operating Expenses, Reserve Study, Delinquency Reports, Variance Analysis, etc.
• Effective project management skills; ability to prioritize and manage multiple projects in various stages of completion and communicate with all parties involved.
• Excellent communication skills (written and spoken) with effective conflict resolution techniques.