General Manager, HOA

Associa; Millsboro (DE); On-site; USD 65,000 - 100,000; Full time

Job summary

Legum and Norman is seeking a General Manager for an upscale HOA community in Millsboro, DE. This onsite role oversees office, admin, and maintenance projects, coordinating with homeowners, the Board, and contractors.

The GM will manage budgets, review financials, and lead capital projects while ensuring compliance with community rules and policies. Strong HOA experience and leadership are essential.

Qualifications

• 2+ years of HOA experience.
• Experience managing a master Association with multiple sub Associations preferred.
• Active CMCA and AMS preferred.

Responsibilities

• Implement Board policy and directives within the management agreement scope.
• Walk and inspect the community; ensure maintenance and compliance with rules.
• Issue violation notices and follow up on corrections.
• Meet homeowners, Board members, vendors, and contractors.
• Respond to inquiries in person, by phone, and email.
• Enter data and manage documents in the database.
• Create and manage budgets; review financial statements and reserves.
• Submit RFPs, manage bidding and vendor selection, and capital projects.
• Prioritize maintenance requests and coordinate on-site work.
• Prepare board packages and schedule meetings.
• Distribute weekly communications to homeowners.

Skills

HOA experience

CMCA

AMS

Customer service

Communication skills

Financial analysis

Budgeting

Project management

Vendor management

Conflict resolution

Job description

Legum and Norman is hiring a General Manger for its upscale, gated HOA community in Millsboro, DE.

The General Manager is an onsite role overseeing all office, administrative, and maintenance projects to include capital improvements. The General Manager is the liaison among the homeowners, members of the Board of Directors, Committee Members, the association management staff, and maintenance vendors and contractors.

2+ years of HOA experience is required; managing a master Association with multiple sub Associations is highly preferred. Daily responsibilities:

• Implement Board policy and directives within the scope of the management agreement. Works with the board on strategic initiatives, policy governance and association projects.
• Walk and inspect community. Ensure the community is well maintained and the Code, Compliance, Rules & Regulations are followed.
• Issues violation notices to homeowners and follow-up to ensure the correction was made.
• Meet and greet homeowners, residents, members of the Board of Directors, maintenance vendors and contractors.
• Research and respond to inquires in-person, by phone, and email.
• Data enter and update information in the database; record and track documents and information.
• Create and manage budgets; review financial reports, interpret Balance Sheet, Income Statement, Operating Expenses, and reserves.
• Submit RFPs, manage the bidding and vendor selection process, develop vendor relationships, and manage capital projects.
• Prioritize maintenance requests and work orders; schedule and coordinate maintenance vendors and contractors for work to be done onsite.
• Prepare board packages. Coordinate and schedule monthly, quarterly, and annual board meetings.
• Create and send out weekly mass communications by mail and email to homeowners notifying them of maintenance onsite, HOA guidelines, and community events.
• Assist homeowners in completing architectural review forms and follow-up with homeowners on the Board’s decision.
• Other projects as assigned.

Requirements

• 2+ years of community association experience.
• Experience in managing a master Association with multiple sub Associations is highly preferred.
• Active CMCA and AMS is high preferred.
• Knowledge of the Association Board of Directors, the General Manager, and how those roles interface with the requests of homeowners.
• Customer service driven and team oriented.
• Takes ownership and initiative. Proactive communication skills and forthcoming with ideas and solutions to improve processes, create efficiencies, and reduce expenses.
• Ability to interpret financials and create budgets, to include Balance Sheet, Income Statement, Operating Expenses, Reserve Study, Delinquency Reports, Variance Analysis, etc.
• Effective project management skills; ability to prioritize and manage multiple projects in various stages of completion and communicate with all parties involved.
• Excellent communication skills (written and spoken) with effective conflict resolution techniques.

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Company Description

With more than 300 branch offices across North America, Associa is building the future of community for more than 7.5 million residents worldwide. Our 15,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 48 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

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