General Manager - High-Volume Retail & Food Service

Lindt & Sprüngli (Canada), Inc; New York (NY); On-site; USD 67,000 - 90,000; Full time

Job summary

Ghirardelli is seeking a General Manager to lead a busy store, oversee a team of 85–100 employees and seasonal staff, and uphold our high standards of service and profitability. You will drive sales, manage safety and operations, and partner with regional and corporate teams to ensure peak store performance.

The role requires strong leadership, hands-on management of daily activities, and a focus on delivering exceptional customer experiences in a fast-paced retail environment in New York.

Qualifications

• High school diploma or GED required.
• 3+ years of related experience in restaurant or retail at a managerial level.
• Prior experience at a high-volume casual dining establishment in a general manager or regional manager role preferred.

Responsibilities

• Ensures the well-being of store and its employees through effective management of safety and risk, including prevention, escalation, and response.
• Communicates with all levels of the organization following company standards of team-building, recognition, and professionalism.
• Works closely with store personnel, store and division management teams, and Ghirardelli corporate liaisons (HR, finance, payroll).
• Maximizes sales opportunities and plans to increase store effectiveness.
• Establishes and prioritizes daily store activities and maintains exemplary customer service.
• Monitors sales and labor costs to maximize profitability without sacrificing service.
• Responds quickly to escalated customer service issues.
• Maintains high standards of cleanliness, food/product safety, and branding requirements.
• Uses POS system for payroll, inventory management, COGS, gross profit, and customer service.
• Collaborates with regional manager to create attainable, growth-oriented store plans.

Skills

People management

Payroll

Scheduling

Leadership

Customer service

Education

High school diploma or GED

Associate degree preferred

Job description

Ghirardelli is seeking a General Manager to lead a busy store, oversee a team of 85–100 employees and seasonal staff, and uphold our high standards of service and profitability. You will drive sales, manage safety and operations, and partner with regional and corporate teams to ensure peak store performance.

The role requires strong leadership, hands-on management of daily activities, and a focus on delivering exceptional customer experiences in a fast-paced retail environment in New York.