General Mgr I, New York (Empire State Building)

Lindt & Sprüngli (Canada), Inc; New York (NY); On-site; USD 67,000 - 90,000; Full time

Job summary

Ghirardelli is seeking a General Manager to lead a busy store, oversee a team of 85–100 employees and seasonal staff, and uphold our high standards of service and profitability. You will drive sales, manage safety and operations, and partner with regional and corporate teams to ensure peak store performance.

The role requires strong leadership, hands-on management of daily activities, and a focus on delivering exceptional customer experiences in a fast-paced retail environment in New York.

Qualifications

• High school diploma or GED required.
• 3+ years of related experience in restaurant or retail at a managerial level.
• Prior experience at a high-volume casual dining establishment in a general manager or regional manager role preferred.

Responsibilities

• Ensures the well-being of store and its employees through effective management of safety and risk, including prevention, escalation, and response.
• Communicates with all levels of the organization following company standards of team-building, recognition, and professionalism.
• Works closely with store personnel, store and division management teams, and Ghirardelli corporate liaisons (HR, finance, payroll).
• Maximizes sales opportunities and plans to increase store effectiveness.
• Establishes and prioritizes daily store activities and maintains exemplary customer service.
• Monitors sales and labor costs to maximize profitability without sacrificing service.
• Responds quickly to escalated customer service issues.
• Maintains high standards of cleanliness, food/product safety, and branding requirements.
• Uses POS system for payroll, inventory management, COGS, gross profit, and customer service.
• Collaborates with regional manager to create attainable, growth-oriented store plans.

Skills

People management

Payroll

Scheduling

Leadership

Customer service

Education

High school diploma or GED

Associate degree preferred

Job description

WHO WE ARE

At Ghirardelli, we honor tradition and drive innovation, aiming to be the top choice for premium chocolate. Our commitment to Making Life A Bite Better inspires both our products and the way we do business. We support personal and professional growth, recognizing that each employee’s contribution directly impacts Ghirardelli’s growth and success. Join our dynamic team and help shape Ghirardelli’s future.

Job Summary

The General Manager is most directly responsible and accountable for all aspects of managing our store and upholding the high standards of the Company and its reputation. The General Manager ensures that the store operates in a way that delivers excellent customer service, maximizes financial return, and fosters an environment that makes Ghirardelli a great place to work for our employees.

The General Manager is the leader of store managers, supervisors, and retail associates who fluctuate between 85-100 employees and swell during the peak summer months with overseas students employed seasonally on cultural work visas.

General Management

• Ensures the well-being of store and its employees through effective management of safety and risk, including prevention, escalation, and response
• Effectively and timely communicates with all levels of the organization by following company standards of team-building, recognition, and professionalism
• Works closely with store personnel, store and division management teams, and Ghirardelli corporate liaisons, such as human resources, finance, and payroll
• Actively operates with excellence, maximizing sales driving opportunities and actively planning to increase effectiveness within the store

Restaurant and Retail Operations

• Establishes and effectively prioritizes daily store activities
• Upholds the values of exemplary customer service by modeling behavior and leadership
• Monitors sales and labor cost issues on a daily basis with a goal to maximize profitability without sacrificing customer service
• Responds in a timely manner to all escalated customer service issues
• Maintains high standards of cleanliness, food/product safety, and branding requirements
• Properly uses POS system in all its functionality, including payroll, inventory management, cost of goods sold, gross profit, and customer service
• Works in tandem with regional manager to establish store plans that are attainable and growth-oriented
• Works in conjunction with regional manager and finance department to establish profit and loss for the store
• Maintains inventory levels at optimum efficiency through order placement via vendors and appropriate corporate personnel

People Management

• Performs payroll, scheduling, interviewing, selection, in-service training, and separation management in conjunction with the human resources and payroll departments
• Develops store personnel, especially the management team, using coaching, mentoring, and empowerment practices

Minimum Education & Experience Required

• High school diploma or GED required, Associate or higher degree preferred, especially with culinary or managerial emphasis
• 3+years of related experience in the restaurant or retail field at a managerial level
• Prior experience at a high-volume, casual dining establishment in a general manager or regional manager role preferred

Physical, Mental, & Environmental Requirements

• Occasional to Constant Repetitive Fine Manipulation (keyboarding, ten key, writing)
• Rare to Occasional Simple Grasping
• Rare to Occasional ability to lift and carry up to 50 pounds
• Occasional to Constant Sitting
• Occasional to Constant Walking
• Occasional to Constant Standing
• Rare to Occasional twisting of the neck and waist
• Rare to Occasional Reaching at or below the Shoulder level
• Ability to travel to various locations across the country
• Occasional to Frequent usage of verbal communication equipment (telephone, radio, cellular)
• Rare to Occasional Squatting/Bending/Stooping/Stretching

Salary Range: $67,312 - $90,000