General Manager – High-Volume Guest Experience

Lucky Strike Entertainment Corporation; Harter Heights (OH); On-site; USD 68,000 - 77,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

401(k) retirement plans

Employee Stock Purchase Program

Employee Assistance Program (EAP)

Vacation and holidays

Job summary

Lucky Strike Entertainment is seeking a General Manager to own the guest experience, team, financials, and culture of the center. You will lead operations across bowling, arcade, F&B, bar, and events, while driving sales and building strong leadership teams on the floor.

You will manage full P&L, budgeting, forecasting, labor optimization, and cost controls, with a focus on consistent guest satisfaction and peak-period performance.

Qualifications

• Significant leadership experience in a high-volume, guest-focused venue (entertainment, hospitality, or full-service venue).
• Proven track record of driving sales growth and hitting financial targets.
• Full P&L fluency including budgeting, forecasting, labor optimization, and cost control.

Responsibilities

• Lead all center operations across bowling, arcade, food and beverage, bar, and events, flexing into any role as needed.
• Drive daily sales through guest engagement, events, and marketing initiatives.
• Build and develop high-performing teams across departments with accountability and hospitality.
• Set performance expectations and ensure consistent results in sales, operations, and guest satisfaction.
• Own full P&L including labor, COGS, inventory, and cost controls.
• Keep facilities and spaces clean, operational, and guest-ready.

Skills

Leadership experience

Sales growth

P&L fluency

Budgeting

Staff development

Floor-first leadership

Job description

Lucky Strike Entertainment is seeking a General Manager to own the guest experience, team, financials, and culture of the center. You will lead operations across bowling, arcade, F&B, bar, and events, while driving sales and building strong leadership teams on the floor.

You will manage full P&L, budgeting, forecasting, labor optimization, and cost controls, with a focus on consistent guest satisfaction and peak-period performance.