General Manager — Guest Experience Champion

NSR-Hotels; Golden (CO); On-site; USD 110,000 - 150,000; Full time

Job summary

Comfort Inn & Suites in Golden, CO is seeking a driven General Manager to lead daily hotel operations, build a strong team, and deliver an outstanding guest experience. You’ll own the property performance, uphold high standards of service and safety, and guide teams to excellence in a fast-paced hospitality setting.

Ideal candidates bring hands-on leadership, accountability, and a track record of improving guest satisfaction, revenue, and operational efficiency while maintaining brand standards.

Qualifications

• Leadership and team-management experience
• Strong guest-service mindset and communication skills
• Proven ability to manage hotel operations and drive revenue

Responsibilities

• Oversee the daily operations of the entire hotel
• Lead, coach, motivate, and develop the hotel team
• Establish clear expectations and hold team members accountable for performance
• Ensure exceptional guest service and respond effectively to guest concerns
• Drive revenue, occupancy, and profitability while controlling costs
• Oversee front desk, housekeeping, maintenance, and other hotel operations
• Monitor room availability, occupancy, rates, and overall property performance
• Recruit, interview, train, and onboard team members as needed
• Develop employees and identify opportunities for growth and improvement
• Maintain compliance with applicable laws, regulations, and safety requirements

Job description

Comfort Inn & Suites in Golden, CO is seeking a driven General Manager to lead daily hotel operations, build a strong team, and deliver an outstanding guest experience. You’ll own the property performance, uphold high standards of service and safety, and guide teams to excellence in a fast-paced hospitality setting.

Ideal candidates bring hands-on leadership, accountability, and a track record of improving guest satisfaction, revenue, and operational efficiency while maintaining brand standards.