General Manager

NSR Hotels; Glendale (CO); On-site; USD 120,000 - 170,000; Full time

Job summary

Hampton Inn & Suites Denver-Cherry Creek is seeking a driven General Manager to lead the property, build a strong team, and deliver outstanding guest experiences. You will own day-to-day operations, drive occupancy and profitability, and uphold high standards of service, cleanliness, safety, and team accountability.

You will recruit, train, and mentor staff, implement brand standards, manage budgets, and work closely with ownership to optimize performance.

Qualifications

• Experience in hotel/hospitality management is preferred
• Proven track record leading teams to achieve goals
• Strong guest-service orientation and communication skills
• Ability to manage daily hotel operations and budgets

Responsibilities

• Oversee daily hotel operations across all departments
• Lead, coach, and develop hotel team to achieve targets
• Establish expectations and accountability for performance
• Ensure exceptional guest service and respond to guest concerns
• Drive occupancy, revenue, and profitability while controlling costs
• Monitor front desk, housekeeping, maintenance, and other operations
• Review operational data to identify trends and opportunities
• Maintain compliance with policies, procedures, and safety standards

Skills

Leadership

Team management

Customer service

Operations management

Decision making

Communication

Problem solving

Job description

Are you a hospitality leader who knows how to run a great hotel, build a strong team, and deliver an outstanding guest experience? We’re looking for YOU!

Hampton Inn & Suites at Denver- Cherry Creekis looking for a driven, hands-on, and results-oriented General Manager to lead our property and team!

This is an exciting opportunity for a hospitality professional who enjoys being at the center of hotel operations, developing people, solving problems, and creating an environment where both guests and employees have a great experience.

As General Manager, you’ll take ownership of the day-to-day operation and overall performance of the property, working closely with your team to maintain high standards of guest service, cleanliness, safety, and operational excellence.

If you’re a leader who leads from the front, holds people accountable, and isn’t afraid to roll up your sleeves, we want to hear from you!

What You’ll Do

• Oversee the daily operations of the entire hotel
• Lead, coach, motivate, and develop the hotel team
• Establish clear expectations and hold team members accountable for performance
• Ensure exceptional guest service and respond effectively to guest concerns
• Drive positive guest experiences and maintain strong service standards
• Oversee front desk, housekeeping, maintenance, and other hotel operations
• Monitor room availability, occupancy, rates, and overall property performance
• Work to maximize occupancy, revenue, and profitability
• Monitor expenses, labor costs, supplies, and other operational costs
• Assist with scheduling and staffing to ensure appropriate coverage
• Recruit, interview, train, and onboard team members as needed
• Develop employees and identify opportunities for growth and improvement
• Conduct regular property inspections and ensure the hotel meets cleanliness and maintenance standards
• Ensure company policies, procedures, and brand standards are consistently followed
• Address maintenance, housekeeping, safety, and operational issues promptly
• Review reports and operational data to identify trends and opportunities
• Oversee cash handling, deposits, inventory, and other financial controls
• Maintain compliance with applicable laws, regulations, and safety requirements
• Build a positive, professional, and accountable team culture
• Communicate effectively with ownership, management, employees, vendors, and guests
• Take ownership of problems and find practical solutions
• Be visible and hands-on throughout the property

What We’re Looking For

• Previous hotel or hospitality management experience preferred
• Proven leadership and team-management experience
• Strong understanding of hotel operations
• Excellent customer service and communication skillsStrong organizational and time-management abilities
• Comfortable making decisions and taking ownership
• Ability to lead, coach, and hold employees accountable
• Strong problem-solving and conflict-resolution skills
• Business-minded approach with an understanding of revenue, expenses, and profitability
• Ability to work effectively in a fast-paced environment
• Strong attention to detail and high standards
• Professional, positive, and energetic attitude
• Comfortable being a hands-on leader who works alongside the team when needed
• Flexible availability, including weekends and holidays as necessary

Why Join Our Team?

This isn’t a sit-behind-the-desk management job.

We’re looking for a General Manager who wants to be involved, knows their team, knows their guests, and takes pride in the property.

You’ll have the opportunity to build your team, improve operations, influence the guest experience, and make a real impact on the success of the hotel.

We value leaders who:

• Lead by example
• Build strong teams
• Set clear expectations
• Solve problems instead of making excuses
• Put the guest experience first
• Understand that great operations drive great results

If you’re an experienced hospitality leader who is ready to take ownership, build a winning team, and make a lasting impact, we want to hear from you!