General Manager/General Sales Manager

MobilityWorks; Charlotte (NC); On-site; USD 90,000 - 120,000; Full time

Job summary

MobilityWorks is seeking a General Manager in Charlotte, NC to drive flawless execution of the store operations playbook and achieve ambitious goals. You will oversee consumer and commercial sales, service operations, and lead a high-performing team while protecting brand standards and customer satisfaction.

Reporting to Regional Sales and Service leadership, you will forecast sales, manage inventory, coach staff, and partner with HR to hire and develop talent.

Qualifications

• High school diploma or GED required.
• 2-3 years’ experience in sales management.
• Excellent customer service skills required.
• Strong verbal, written, and interpersonal communication skills.
• Proficiency in Microsoft Office and technical aptitude.
• Ability to work independently with minimal supervision.
• Criminal and motor vehicle background check and pre-employment drug screening required.

Responsibilities

• Oversee all aspects of the store’s operation including consumer and commercial sales and service.
• Support company initiatives and communicate with Regional Sales and Service Managers.
• Report store performance through KPIs and rhythm.
• Identify market opportunities and drive business with local marketing.
• Partner with HR to hire and retain staff for store staffing plans.
• Coach and mentor the team to drive effectiveness in each position.
• Maintain standards for courteous, professional customer treatment and satisfaction.
• Promote training culture and participate in company training initiatives.
• Supervise and promote the sale of all company products and services from all locations.

Skills

Sales management experience

Customer service

Interpersonal communication

Independent work

Education

High school diploma or GED

Tools

Microsoft Office

Job description

MobilityWorks is the nation’s leading retailer of wheelchair-accessible vehicles and mobility solutions, dedicated to empowering people with disabilities to live independently. With locations across the United States, we provide vehicle sales, service, rentals, and home accessibility solutions, delivering exceptional customer service and innovative products that improve quality of life. Our team is driven by a shared mission to make transportation and accessibility easier for every customer.

Position Summary

The General Manager is responsible for ensuring flawless execution of the store operations playbook in order to achieve store goals as outlined.This position controls a major share of company income and strongly influences market penetration, representation, and the quality of customer relations and must do so consistent with company policy, processes and procedures.

Essential Job Functions and Duties

• Oversee all aspects of the store’s operation to include consumer sales, commercial sales and service operations.
• Support overall company initiatives and communicate with messaging consistent with the Regional Sales and Service Managers to store staff.
• Report store performance as required through Key Performance Indicators outlined in Rhythm.
• Identify market opportunities and leverage corporate support to drive business through local marketing.
• Partner with the HR Department to hire and retain qualified candidates in support of store staffing plans.
• Manage team performance as appropriate and effectively coach and mentor the team to drive effectiveness in each position.
• Maintain standards for customer treatment that define courteous, professional behavior and that foster complete customer satisfaction.
• Support a training culture through the participation in company training initiatives and continuous learning.
• Supervise and promote the sale of all company products and services from all company locations, by all personnel.
• Manage incoming leads as generated by the Business Development Center to ensure attainment of show rate and solution rate goals.
• Accurately forecast unit sales and gross profit levels.
• Collaborate with Regional Sales Manager to review the GM Scorecard and identify focus areas.
• Maintain and manage vehicle inventory in conjunction with the Inventory team.
• Partner with the Service Manager to oversee service to include technician efficiency and overall billable hours.
• NPS results to be at the overall corporate average results through our Solution Experience [SolX] process.
• Promote Employee Engagement through demonstrating leadership skills to support our core values.
• Complete other duties as assigned.

Position Qualifications and Entrance Requirements

• High school diploma or GED required
• 2-3 Years’ experience in sales management
• Excellent customer service skills and experience is required
• Solid verbal, written, and interpersonal communication skills are required
• Proficiency in Microsoft Office products and technical astuteness required
• Experience working independently with minimal supervision is required
• Candidates must successfully complete criminal and motor vehicle background check and pre-employment drug screening

Physical Demands/Work Environment

• Must be able to complete automotive shop-related physical activities (walking, standing, talking, hearing, pushing, reaching, seeing, stooping/crouching, smelling, depth perception, identifying colors) as needed.