General Manager - Est yearly with bonus up to $130K

Mobility Works; Charlotte (NC); Presencial; USD 117.000 - 143.000; Jornada completa

Descripción de la vacante

MobilityWorks is seeking a General Manager in Charlotte, NC. This role oversees store operations, sales, and service while driving revenue growth and market expansion. You will manage staff, report KPIs, and ensure consistent customer relations in alignment with company policies.

The position requires leadership, sales experience, and strong communication. Expect focus on training, service quality, inventory oversight, and collaborating with regional managers to achieve targets.

Formación

• High school diploma or GED is a prerequisite.
• 2-3 years of experience in sales management is essential.
• Exceptional customer service skills and experience are mandatory.
• Proficiency in Microsoft Office products and technical aptitude is required.
• Demonstrated ability to work independently with minimal supervision is a must.
• Strong computer skills with familiarity in SalesForce are preferred.

Responsabilidades

• Supervise all facets of store operations including sales and service.
• Provide store performance reports using KPIs and Rhythm.
• Forecast unit sales and gross profit levels.
• Collaborate with HR to recruit and retain qualified staff.
• Coach and mentor staff to improve effectiveness.
• Maintain courteous, professional customer interactions and satisfaction.

Conocimientos

Sales management

Customer service

Independent work

Microsoft Office

SalesForce

Educación

High school diploma or GED

Herramientas

SalesForce

Microsoft Office

Descripción del empleo

General Manager - Est yearly with bonus up to $130K

Charlotte, NC, US

MobilityWorks is the nation's leading retailer of wheelchair-accessible vehicles and mobility solutions, dedicated to empowering people with disabilities to live independently. With locations across the United States, we provide vehicle sales, service, rentals, and home accessibility solutions, delivering exceptional customer service and innovative products that improve quality of life. Our team is driven by a shared mission to make transportation and accessibility easier for every customer.

Position Summary:

The General Manage r holds the responsibility of executing the store operations playbook flawlessly, aiming to achieve the store's defined objectives. This role carries substantial influence over the company's revenue and significantly contributes to market expansion, representation, and the quality of customer relationships. These contributions align with company policies, processes, and procedures.

Essential Job Functions and Duties:

• Supervise all facets of the store's operations, including consumer sales, commercial sales, and service operations.
• Support the overall company objectives and ensure consistent messaging in alignment with Regional Sales and Service Managers to the store staff.
• Provide store performance reports as required, utilizing Key Performance Indicators as outlined in Rhythm.
• Identify local market opportunities and utilize corporate support to enhance business through localized marketing efforts.
• Collaborate with the HR Department to recruit and retain qualified candidates to meet the store's staffing requirements.
• Effectively manage team performance and provide coaching and mentorship to enhance effectiveness in each role.
• Uphold customer treatment standards characterized by courteous and professional conduct, fostering complete customer satisfaction.
• Promote a culture of training by participating in company training initiatives and fostering continuous learning.
• Oversee and promote the sale of all company products and services across all company locations, involving all personnel.
• Manage incoming leads generated by the Business Development Center to meet show rate and solution rate goals.
• Accurately forecast unit sales and gross profit levels.
• Collaborate with the Regional Sales Manager to review the GM Scorecard and identify focus areas.
• Manage and maintain vehicle inventory in collaboration with the Inventory team.
• Partner with the Service Manager to oversee service operations, including technician efficiency and overall billable hours.
• Aim to achieve NPS results at or above the overall corporate average through our Solution Experience process.
• Foster Employee Engagement by demonstrating leadership skills in support of our core values.

Position Qualifications and Entrance Requirements:

• High school diploma or GED is a prerequisite.
• 2-3 years of experience in sales management is essential.
• Exceptional customer service skills and experience are mandatory.
• Proficiency in Microsoft Office products and technical aptitude is required.
• Demonstrated ability to work independently with minimal supervision is a must.
• Strong computer skills with familiarity in SalesForce are preferred.