General Manager

United Access L.L.C.; United States; On-site; USD 100,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

Performance incentive

Medical Insurance

Dental & Vision Coverage

Life Insurance

401(k) Retirement Plan

Paid Time Off

Paid Holidays

Corporate car rental discounts

Career development

Job summary

United Access in Sumner, WA seeks a General Manager – Sales & Operations to lead a high-performing store. You will own P&L, drive sales growth, oversee rentals and service, and develop a capable team to deliver exceptional customer experiences.

The role requires hands-on leadership, strategic thinking, and a proven track record in automotive, mobility, or service-based businesses. Competitive salary with incentive plan and full benefits are offered.

Qualifications

• 3+ years of leadership experience in GM/branch roles with P&L responsibility.
• 3+ years leading a team of five or more employees.
• Proven ability to manage revenue targets and business results.
• Strong sales leadership and customer relationship skills.
• Experience coaching and developing employees.
• Excellent organizational and communication skills; problem-solving ability.
• Familiarity with CRM, MS Office, and reporting tools.
• Valid driver's license with acceptable driving record.

Responsibilities

• Own branch profitability and P&L management while driving growth and customer experience.
• Analyze store P&L, budgeting, inventory, AR, and key metrics.
• Develop and execute local sales and business development strategies.
• Ensure operational excellence across sales, rentals, service, and branch ops.
• Monitor KPIs and implement action plans to improve results.
• Lead and develop Mobility Specialists, Sales & Rental Coordinators, Service Managers, and staff.
• Coach teams on lead management, customer engagement, and closing techniques.
• Maintain pipeline, follow-up, and customer support through the sales journey.

Skills

Leadership experience

Team leadership

P&L management

Sales leadership

Coaching and development

Organizational skills

Communication skills

Problem solving

CRM experience

MS Office

Reporting tools

Driver's license

Tools

CRM platforms

Microsoft Office

Job description

Job Description: Job title: General Manager – Sales & Operations (Mobility & Automotive) Location: Sumner, WA. Pay: $100,000-110,000 annual base salary, with incentive plan Lead a Business. Develop a Team. Change Lives. At United Access, we help individuals and families regain independence through wheelchair accessible vehicles, mobility equipment, adaptive driving solutions, rentals, and service. We're looking for a General Manager who can lead an entire store operation while driving growth, developing people, delivering exceptional customer experiences, and owning financial performance. This General Manager opportunity is ideal for experienced leaders from automotive dealerships, equipment dealerships, branch operations, retail management, mobility equipment, rental operations, or service-based businesses. The General Manager serves as the branch leader responsible for sales leadership, operations management, customer experience, P&L performance, team leadership, and overall business growth. This is not a back-office management role. Our General Managers are hands‑on leaders who drive sales, manage operations, coach teams, and make decisions that directly impact the success of their branch. If you're a proven leader with experience managing people, driving revenue, overseeing operations, and owning a P&L, we'd love to talk with you.

What You'll Do

Business Leadership

• Own branch profitability and P&L management while driving sales growth, operational excellence, customer experience, and team performance.
• Analyze and manage store P&L, budgeting, inventory,accounts receivable, and key business metrics.
• Develop and execute local sales and business development strategies.
• Ensure operational excellence across sales, rentals, service, and branch operations. In some locations, the General Manager may directly oversee service department performance and personnel.
• Monitor key performance indicators and implement action plans to improve results.

Sales Leadership

• Function as a \"Selling General Manager\" by actively participating in the sales process.
• Lead by example in generating vehicle, mobility equipment, and rental sales.
• Coach team members on lead management, customer engagement, and closing techniques.
• Ensure consistent customer follow‑up and pipeline management.
• Support customers throughout the entire sales journey, from consultation to vehicle delivery.

Team Leadership

• Lead and develop a team that may include Mobility Specialists, Sales & Rental Coordinators, Service Managers, Technicians, and other branch support team members.
• Provide hands‑on team leadership across sales, service, rentals, operations, and administrative functions.
• Recruit, hire, onboard, train, and develop team members.
• Conduct performance reviews, coaching conversations, and development planning.
• Foster a culture of accountability, teamwork, customer service, and continuous improvement.

Customer Experience

• Serve as the leader responsible for overall customer satisfaction.
• Build trust with customers, caregivers, and healthcare professionals.
• Ensure customers receive expert guidance on mobility and accessibility solutions.
• Resolve escalated customer concerns quickly and professionally.

Success Looks Like

• Develop strong product and mobility industry knowledge.
• Build credibility with your team and customers.
• Successfully manage branch sales, operations, and financial performance.
• Meet or exceed revenue and profitability goals.
• Drive strong customer satisfaction and repeat business.
• Build a high‑performing and engaged team.

Qualifications

• 3+ years of leadership experience as a General Manager, Branch Manager, Store Manager, Operations Manager, Sales Manager, Service Manager, or similar leadership role with responsibility for business performance.
• 3+ years leading a team of five or more employees.
• Proven experience managing business results, revenue targets, or P&L performance.
• Strong sales leadership and customer relationship skills.
• Experience coaching and developing employees.
• Strong organizational, communication, and problem‑solving abilities.
• Proficiency with business systems, CRM platforms, Microsoft Office, and reporting tools.
• Valid driver's license and acceptable driving record.

Preferred

• Automotive dealership, powersports, RV, equipment, transportation, rental, mobility, or service-based business experience preferred.
• Branch management experience.
• Retail or service business leadership experience.
• Experience overseeing both sales and service operations.
• Knowledge of disability, accessibility, or mobility solutions.
• Bilingual skills.

Benefits

• Competitive salary plus performance incentive opportunity.
• Medical Insurance– Employer‑shared premium contributions.
• Dental & Vision Coverage– Employee‑paid plans available.
• Life Insurance– Employer‑paid basic life with optional voluntary life coverage.
• 401(k) Retirement Plan– 100% employer match up to 5% of contributions.
• Monday through Friday schedule, with daytime hours.
• Paid Time Off (PTO)– Accrued vacation based on tenure & sick plan.
• Paid Holidays– 9 observed holidays plus 1 floating holiday.
• Corporate car rental discounted rateswith approved partners.
• Career development and advancement opportunities.

BraunAbility is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Arch Retail partners with industry‑leading manufacturers like BraunAbility, VMI, Q’Straint, Sure Grip, Harmar, Bruno, Pride and many others to provide the best and safest products, including accessible wheelchair vans, trucks and SUVs, wheelchair lifts and scooter lifts, hand controls, power transfer seats and more.