General Manager - Final Mile

Werner Enterprises, Inc.; Little Rock, Northern (AR, KY); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Stock purchase plan

Paid time off

Life insurance

Disability plans

Job summary

Werner Enterprises, Inc. in Little Rock, AR, is seeking a General Manager - Final Mile to lead home delivery operations and contracted partners in a fast-paced environment. You will drive safe, compliant, and efficient processes aligned with client goals and deliver high-quality customer experiences.

You will mentor warehouse personnel, manage KPI reporting and the P&L, and coordinate with client teams and vendors to ensure service levels and continuous improvements.

Qualifications

• Strong knowledge of warehouse processes, technology, order fulfillment to retail, transportation, and supply chain management.
• Excellent written and verbal communication skills.
• Effective organizational and planning skills; problem solving with data.
• Experience in direct customer interaction roles.
• Proven leadership ability to mentor, train and lead teams.
• Strong computer skills, including Microsoft Office Suite.

Responsibilities

• Support strategic direction to align delivery operations with client goals.
• Monitor complete fulfillment cycle (transportation, receiving, QA, returns).
• Maintain safe work environment and regulatory compliance (OSHA, etc.).
• Oversee maintenance activities and warehouse/transport operations policies.
• Lead and develop teams; manage KPI reporting.
• Coordinate with senior management on operation improvements.
• Direct plan for personal development aligned with client needs.
• Manage up to 9+ delivery units per day and contracted teams.

Skills

Warehouse processes knowledge

Communication skills

Organizational skills

Customer interaction experience

Leadership ability

Microsoft Office (Excel/Word/PowerPoi)

Warehouse management experience

Delivery/3PL management

P&L responsibility

Team leadership of delivery units

Job description

## General Manager - Final MileApply: Onsite: Little Rock, AR: Full time: Posted Today: JR23601The Delivery Operations Manager will report to Field Regional Delivery Operations Manager. The position will lead a team of contracted independent home delivery teams and associated internal employees in a fast-paced environment. Manages all facets of the operation, transportation, and home delivery operations, and ensures processes and communications are aligned to meet and exceed client requirements. Ensures positive customer experience and positive client partnership. Directs the development of all warehouse personnel and operations, as well as contracted delivery partners to support the client relationship.**Responsibilities**· Support strategic direction in order that all activities delivery operations align with the client’s goals and expectations.· Ensure proper measuring and monitoring of the complete fulfillment cycle to meet and exceed client requirements-including transportation, receiving and quality inspections, return inventory management.· Ensures a safe work environment and equipment operation in compliance with OSHA and other state and local fire and safety regulations.· Support the enforcement of all government regulations related to the warehouse operations and transportation operation including but not limited to OSHA and other governmental agencies.· Support policies and procedures for all maintenance activities.· Support a culture of a team environment.· Confers with senior management, reviews and analyzes activity, operating and forecast reports to determine whether modifications in operations are required.· Support for the overall direction, coordination, motivation, and evaluation of direct reports.· Establishes and directs a plan of personal development which will support the client’s requirements, and specifications.· Effective manage KPI reporting· **3-5 years effective in managing / home delivery / 3PL (third-party logistics) / Home Décor or Installations and P&L's****Requirements**· Strong knowledge of warehouse processes, technology, order fulfillment to retail, transportation, and supply chain management.· Excellent written and verbal communication skills.· Effective organizational and planning skills including the ability to define a problem, collect data, determine root cause, and work to resolution with a team.· Experience in a direct customer interaction role, with a solid background of managing work teams to meet client expectations.· Proven leadership ability; demonstrated ability to build, mentor, train, grow and lead a team.· Strong computer skills, especially in Microsoft Office Suite (Excel, Word, PowerPoint).·**Minimum 2-3 years of experience in warehouse management, distribution, and inventory control - preferably in big box consumer goods or last-mile distribution (3PL).**· Proven track record of successful warehouse management, for large clients with multi-year service agreements.· Manage up 9+ (White Glove Furniture) Delivery Units per day / Contracted independent home delivery teams.**· 2-3 years effective in managing / home delivery / 3PL (third-party logistics) and P&L's**We know benefits are critical and we are committed to offering comprehensive and affordable options for you and your loved ones. This position is eligible for benefits, which include medical, dental and vision plans. We also offer a 401(k) plan, stock purchase plan, paid time off, life insurance, disability plans and other optional supplemental coverage.