Final Mile Operations Manager | GM, 3PL & Home Delivery

Werner Enterprises, Inc.; Little Rock, Northern (AR, KY); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Stock purchase plan

Paid time off

Life insurance

Disability plans

Job summary

Werner Enterprises, Inc. in Little Rock, AR, is seeking a General Manager - Final Mile to lead home delivery operations and contracted partners in a fast-paced environment. You will drive safe, compliant, and efficient processes aligned with client goals and deliver high-quality customer experiences.

You will mentor warehouse personnel, manage KPI reporting and the P&L, and coordinate with client teams and vendors to ensure service levels and continuous improvements.

Qualifications

• Strong knowledge of warehouse processes, technology, order fulfillment to retail, transportation, and supply chain management.
• Excellent written and verbal communication skills.
• Effective organizational and planning skills; problem solving with data.
• Experience in direct customer interaction roles.
• Proven leadership ability to mentor, train and lead teams.
• Strong computer skills, including Microsoft Office Suite.

Responsibilities

• Support strategic direction to align delivery operations with client goals.
• Monitor complete fulfillment cycle (transportation, receiving, QA, returns).
• Maintain safe work environment and regulatory compliance (OSHA, etc.).
• Oversee maintenance activities and warehouse/transport operations policies.
• Lead and develop teams; manage KPI reporting.
• Coordinate with senior management on operation improvements.
• Direct plan for personal development aligned with client needs.
• Manage up to 9+ delivery units per day and contracted teams.

Skills

Warehouse processes knowledge

Communication skills

Organizational skills

Customer interaction experience

Leadership ability

Microsoft Office (Excel/Word/PowerPoi)

Warehouse management experience

Delivery/3PL management

P&L responsibility

Team leadership of delivery units

Job description

Werner Enterprises, Inc. in Little Rock, AR, is seeking a General Manager - Final Mile to lead home delivery operations and contracted partners in a fast-paced environment. You will drive safe, compliant, and efficient processes aligned with client goals and deliver high-quality customer experiences.

You will mentor warehouse personnel, manage KPI reporting and the P&L, and coordinate with client teams and vendors to ensure service levels and continuous improvements.