General Manager - Final Mile

NEHDS Logistics LLC; Edison (NJ); On-site; USD 73,000 - 97,000; Full time

Benefits offered by this job

Medical, dental and vision plans

401(k) plan

Stock purchase plan

Paid time off

Life insurance

Disability plans

Supplemental coverage

Job summary

Werner Enterprises is seeking a White Glove Residential Delivery Manager to lead a team of contracted home delivery teams and internal staff in a fast-paced, client-focused environment. You will oversee transportation, warehouse operations, and final mile activities to ensure a superior customer experience and strong client partnership.

The role requires steering a multi-disciplinary team, enforcing safety and regulatory compliance, and delivering against service levels.

Qualifications

• Strong leadership and team-management experience in a high-volume delivery environment.
• Excellent written and verbal communication with internal and external partners.
• Proven ability to organize, plan, and resolve problems with data-driven decisions.
• Experience interacting with customers and managing delivery teams to meet client expectations.
• Proficiency in Excel and Microsoft Office Suite for reporting and KPI tracking.
• Experience overseeing warehouse/distribution operations and P&L responsibilities.

Responsibilities

• Align delivery operations with client goals and expectations.
• Monitor the full fulfillment cycle including transportation, receiving, and quality inspections.
• Ensure OSHA and safety regulations are followed in warehouse and transport operations.
• Enforce government regulations related to warehouse and transportation activities.
• Lead and develop direct reports and contracted delivery partners.
• Provide KPI reporting and operations analysis to senior management.
• Manage a network of delivery units and 3PL partners to meet service levels.

Skills

Leadership

Communication

Organizational planning

Customer interaction

Microsoft Excel

Team management

P&L management

Microsoft Office

Tools

Microsoft Office

Job description

Position: White Glove Residential Delivery Manager Department: Transportation / Warehouse / White Glove Residential Delivery Operations / Final Mile

Job Type: Full-time

Schedule: 5:00am to 2:00pm / 5 days of Mon - Sat

Industry: Transportation / Furniture Delivery and / or Assembly - Installation / White Glove

Job Summary: The Delivery Operations Manager will report to Field Regional Delivery Operations Manager. The position will lead a team of contracted independent home delivery teams and associated internal employees in a fast-paced environment. Manages all facets of the operation, transportation, and home delivery operations, and ensures processes and communications are aligned to meet and exceed client requirements. Ensures positive customer experience and positive client partnership. Directs the development of all warehouse personnel and operations, as well as contracted delivery partners to support the client relationship.

Responsibilities

• Support strategic direction in order that all activities delivery operations align with the client’s goals and expectations.
• Ensure proper measuring and monitoring of the complete fulfillment cycle to meet and exceed client requirements-including transportation, receiving and quality inspections, return inventory management.
• Ensures a safe work environment and equipment operation in compliance with OSHA and other state and local fire and safety regulations.
• Support the enforcement of all government regulations related to the warehouse operations and transportation operation including but not limited to OSHA and other governmental agencies.
• Support policies and procedures for all maintenance activities.
• Support a culture of a team environment.
• Confers with senior management, reviews and analyzes activity, operating and forecast reports to determine whether modifications in operations are required.
• Support for the overall direction, coordination, motivation, and evaluation of direct reports.
• Establishes and directs a plan of personal development which will support the client’s requirements, and specifications.
• Effective manage KPI reporting.
• 3-5 years effective in managing / home delivery / 3PL (third-party logistics) / Home Décor or Installations and P&L's.

Requirements

• Strong knowledge of warehouse processes, technology, order fulfillment to retail, transportation, and supply chain management.
• Excellent written and verbal communication skills.
• Effective organizational and planning skills including the ability to define a problem, collect data, determine root cause, and work to resolution with a team.
• Experience in a direct customer interaction role, with a solid background of managing work teams to meet client expectations.
• Proven leadership ability; demonstrated ability to build, mentor, train, grow and lead a team.
• Strong computer skills, especially in Microsoft Office Suite (Excel, Word, PowerPoint).
• Minimum 2-3 years of experience in warehouse management, distribution, and inventory control - preferably in big box consumer goods or last-mile distribution (3PL).
• Proven track record of successful warehouse management, for large clients with multi-year service agreements.
• Manage up 9+ (White Glove Furniture) Delivery Units per day / Contracted independent home delivery teams.
• 2-3 years effective in managing / home delivery / 3PL (third-party logistics) and P&L's.

The expected starting pay range for this position is $72,524.40 - $96,699.20 annualized salary. Offers determined based on experience, skills, and qualifications.

Benefits

• medical, dental and vision plans
• 401(k) plan
• stock purchase plan
• paid time off
• life insurance
• disability plans
• other optional supplemental coverage

Werner Enterprises provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, genetic information or veteran status or other status protected by law. We encourage applicants of all ages as we do not discriminate on the basis of an applicant's age.

Werner Enterprises delivers superior truckload transportation and logistics services to customers across the United States, Mexico and Canada. With 2023 revenues of $3.3 billion, an industry-leading modern truck and trailer fleet, nearly 14,000 talented associates and our innovative Werner EDGE technology, we are an essential solutions provider for customers who value the integrity of their supply chain and require safe and exceptional on-time service. Werner provides Dedicated and One-Way Truckload services as well as Logistics services that include truckload brokerage, freight management, intermodal and final mile. As an industry leader, Werner is deeply committed to promoting sustainability and supporting diversity, equity and inclusion.