General Manager - Fast-Paced Café & Guest Experience

Dunkin' Donuts; Village of Hilton (NY); On-site; USD 70,000 - 95,000; Full time

Job summary

Dunkin' Donuts in Hilton, NY is seeking a General Restaurant Manager to lead daily operations, deliver guest experiences, and drive profitability in a fast-paced environment.

You will recruit and develop staff, ensure brand standards, manage inventory and costs, and implement training and new product launches. The role requires strong leadership, excellent communication, and a commitment to safety and quality.

Qualifications

• Leadership experience in retail, restaurant or hospitality preferred
• Fluent in English (spoken and written)
• Basic math and financial management skills
• Basic computer skills
• College degree preferred

Responsibilities

• Recruit, hire, train and supervise restaurant team members.
• Oversee day-to-day operations including cash management and inventory control.
• Ensure health and safety regulations and sanitation standards are followed.
• Create a guest-focused culture and respond to feedback.
• Monitor food and labor costs to maximize profitability.
• Engage with the local community and uphold brand standards.

Skills

Leadership experience

Fluent English

Basic computer skills

Financial management

Team development

Education

College degree preferred

Job description

Dunkin' Donuts in Hilton, NY is seeking a General Restaurant Manager to lead daily operations, deliver guest experiences, and drive profitability in a fast-paced environment.

You will recruit and develop staff, ensure brand standards, manage inventory and costs, and implement training and new product launches. The role requires strong leadership, excellent communication, and a commitment to safety and quality.