Restaurant General Manager: Lead Guest Experience & Profit

Dunkin; Parma Corners (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

Dunkin is seeking a General Restaurant Manager to lead a single-restaurant team in the New York market. You will recruit, train and supervise staff, manage opening/closing procedures, cash handling, inventory, and ensure compliance with health, safety and brand standards while delivering a welcoming guest experience.

The role emphasizes coaching, performance feedback, and driving top-line sales through efficient operations and excellent service, in a fast-paced franchise environment.

Qualifications

• Basic computer skills.
• Fluent in spoken and written English.
• Previous leadership experience in retail, restaurant or hospitality preferred.

Responsibilities

• Recruit, hire, train and supervise restaurant team members.
• Oversee day-to-day operations including opening/closing, cash management and inventory control.
• Ensure compliance with health and safety regulations and brand standards.
• Deliver exceptional customer service and foster guest-focused culture.
• Monitor costs and drive profitability through waste reduction.

Skills

Leadership

Teamwork

Customer focus

Coaching & feedback

Financial awareness

Education

College Degree preferred

Job description

Dunkin is seeking a General Restaurant Manager to lead a single-restaurant team in the New York market. You will recruit, train and supervise staff, manage opening/closing procedures, cash handling, inventory, and ensure compliance with health, safety and brand standards while delivering a welcoming guest experience.

The role emphasizes coaching, performance feedback, and driving top-line sales through efficient operations and excellent service, in a fast-paced franchise environment.