Restaurant General Manager: Lead Guest-First Ops

Dunkin; Tressmar (NY); Sur place; USD 55 000 - 75 000; Plein temps

Résumé du poste

Dunkin in New York is seeking a General Restaurant Manager to lead a single-restaurant team, deliver great guest experiences, and uphold Dunkin standards. You will recruit, train, and supervise staff, including shift leaders, bakers, and crew, while maintaining inventory and cash controls.

The role requires strong leadership, a positive culture, adherence to health and safety, budget management, and initiative to improve efficiency and profitability.

Qualifications

• Basic computer skills needed.
• Basic math and financial management skills.
• College degree preferred for leadership roles.

Responsabilités

• Recruit, hire, train and supervise restaurant team members, including shift leaders, team members, bakers and other support staff.
• Oversee day-to-day operations, including opening and closing procedures, cash management, inventory control, and following of brand standards and systems.
• Ensure compliance with health and safety regulations, food handling guidelines, and sanitation standards.
• Create and maintain a guest focused culture; review guest feedback and implement action plans to drive improvement.
• Develop and implement operational strategies to increase efficiency, reduce waste, and enhance productivity.
• Ensure exceptional customer service by providing a welcoming and friendly atmosphere.
• Monitor customer feedback and reviews, taking steps to improve service quality and address issues.
• Monitor and control food and labor costs, inventory levels, and waste to maximize profitability.
• Engage with the local community and explore partnerships or sponsorships.
• Communicate priorities, goals and results to restaurant team members; execute product roll-outs including training and sampling.
• Complete vendor orders to ensure products are fully stocked; conduct self-assessments for food safety and brand standards.
• Ensure restaurant budget is met as determined by Franchisee.

Connaissances

Leadership

Team management

Analytical skills

Customer service

Training & development

Time management

Problem solving

Formation

Basic computer skills

Basic math & financial management

College degree preferred

Description du poste

Dunkin in New York is seeking a General Restaurant Manager to lead a single-restaurant team, deliver great guest experiences, and uphold Dunkin standards. You will recruit, train, and supervise staff, including shift leaders, bakers, and crew, while maintaining inventory and cash controls.

The role requires strong leadership, a positive culture, adherence to health and safety, budget management, and initiative to improve efficiency and profitability.