General Manager -Automotive Professional

MobilityWorks; Oakland (CA); Sur place; USD 130 000 - 140 000; Plein temps

Résumé du poste

MobilityWorks in Oakland, CA is seeking a General Manager to execute the store operations playbook, drive revenue, and strengthen customer relationships. You will supervise consumer and commercial sales, service operations, and overall store performance.

Lead a high-performing team, forecast sales and gross profit, recruit qualified staff with HR, manage inventory, and partner with regional managers to expand market presence while upholding our standards for customer care.

Qualifications

• High school diploma or GED is required.
• 2–3 years of experience in sales management is essential.
• Exceptional customer service skills and experience are mandatory.
• Proficiency in Microsoft Office and technical aptitude is required.
• Demonstrated ability to work independently with minimal supervision.

Responsabilités

• Supervise all facets of the store's operations, including consumer sales, commercial sales, and service operations.
• Support the overall company objectives and ensure consistent messaging with Regional Sales and Service Managers to the store staff.
• Provide store performance reports as required, using KPIs as outlined in Rhythm.
• Identify local market opportunities and utilize corporate support for localized marketing.
• Collaborate with HR to recruit and retain qualified staff.

Connaissances

Sales management

Customer service

Microsoft Office

Independent work

Technical aptitude

Salesforce

Formation

High school diploma or GED

Outils

Microsoft Office

Salesforce

Description du poste

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Oakland - Sales Regular Full-Time First/Mid Officials Oakland, CA, US

Salary Range: $130,000.00 To $140,000.00 Annually

The General Manage r holds the responsibility of executing the store operations playbook flawlessly, aiming to achieve the store's defined objectives. This role carries substantial influence over the company's revenue and significantly contributes to market expansion, representation, and the quality of customer relationships. These contributions align with company policies, processes, and procedures.

• Supervise all facets of the store's operations, including consumer sales, commercial sales, and service operations.
• Support the overall company objectives and ensure consistent messaging in alignment with Regional Sales and Service Managers to the store staff.
• Provide store performance reports as required, utilizing Key Performance Indicators as outlined in Rhythm.
• Identify local market opportunities and utilize corporate support to enhance business through localized marketing efforts.
• Collaborate with the HR Department to recruit and retain qualified candidates to meet the store's staffing requirements.
• Effectively manage team performance and provide coaching and mentorship to enhance effectiveness in each role.
• Uphold customer treatment standards characterized by courteous and professional conduct, fostering complete customer satisfaction.
• Promote a culture of training by participating in company training initiatives and fostering continuous learning.
• Oversee and promote the sale of all company products and services across all company locations, involving all personnel.
• Manage incoming leads generated by the Business Development Center to meet show rate and solution rate goals.
• Accurately forecast unit sales and gross profit levels.
• Collaborate with the Regional Sales Manager to review the GM Scorecard and identify focus areas.
• Manage and maintain vehicle inventory in collaboration with the Inventory team.
• Partner with the Service Manager to oversee service operations, including technician efficiency and overall billable hours.
• Aim to achieve NPS results at or above the overall corporate average through our Solution Experience process.
• Foster Employee Engagement by demonstrating leadership skills in support of our core values.
• High school diploma or GED is a prerequisite.
• 2-3 years of experience in sales management is essential.
• Exceptional customer service skills and experience are mandatory.
• Proficiency in Microsoft Office products and technical aptitude is required.
• Demonstrated ability to work independently with minimal supervision is a must.
• Strong computer skills with familiarity in SalesForce are preferred.