General Manager, Drive-In Restaurant — Lead & Elevate Service

Sonic Drive-In; Apache Junction (AZ); On-site; USD 45,000 - 65,000; Full time

Job summary

Sonic Drive-In is seeking a General Manager to lead daily restaurant operations and drive service excellence. You will train and supervise Crew, Carhops and supervisory staff, manage staffing and payroll records, and ensure compliance with policies.

A strong emphasis on customer service and problem resolution is essential. Requirements include a high school diploma or equivalent and at least two years of restaurant management experience, preferably in QSR.

Qualifications

• Minimum of two years restaurant management experience (QSR preferred).
• High school diploma or equivalent required; advanced studies in business, restaurant management or related fields are preferred

Responsibilities

• Manages, trains, monitors and coaches Crew/ Team members, Carhops and Skating Carhops
• Directs and assigns drive-in restaurant employees as needed to ensure all aspects of food service meet operational standards
• Adheres to and monitors employee compliance of the drive-in employee handbook, policies and practices
• Performs restaurant opening and/or closing duties
• Prepares employee work schedules; monitors and makes appropriate adjustments to restaurant staffing levels
• Monitors and maintains restaurant inventory levels. Places orders for food, paper and other supplies within cost control procedures
• Completes and maintains all drive-in restaurant employment related records and payroll records
• Reinforces a customer service mentality and ensures all employees are focused on serving the customer at all times.
• Immediately and respectfully resolves guest requests. Reports guest complaints to immediate supervisor and assists in resolving such complaints
• Interview and hire restaurant crew and management team members to achieve proper staffing levels
• Prepare all necessary operational reports. Develop appropriate action plans to resolve unfavorable financial and/or sales trends
• Develop and implement a marketing plan

Skills

Crew management

Staff scheduling

Leadership

Conflict resolution

Customer service

Education

High school diploma or equivalent

2+ years restaurant management experience

Job description

Sonic Drive-In is seeking a General Manager to lead daily restaurant operations and drive service excellence. You will train and supervise Crew, Carhops and supervisory staff, manage staffing and payroll records, and ensure compliance with policies.

A strong emphasis on customer service and problem resolution is essential. Requirements include a high school diploma or equivalent and at least two years of restaurant management experience, preferably in QSR.