General Manager, Condominium

Associa; Washington (District of Columbia); On-site; USD 70,000 - 110,000; Full time

Job summary

Associa’s NW Washington, DC condominium community seeks an on-site General Manager to oversee all office, administrative, and maintenance projects, including capital improvements. The GM serves as the liaison among homeowners, the Board, committees, staff, and vendors.

Responsibilities include policy implementation, community inspections, budgeting, RFPs, and coordinating board meetings and communications. The role requires strong leadership, financial literacy, and proactive problem-solving.

Qualifications

• 2+ years of community association experience.
• Knowledge of the Association Board of Directors and how they interface with homeowners.
• Willingness to obtain CMCA/AMS/PCAM (company paid).
• Customer service driven and team oriented.
• Proactive communication and problem-solving to improve processes, create efficiencies and reduce expenses.
• Ability to interpret financials (Balance Sheet, Income Statement, Operating Expenses, Reserves).
• Effective project management and ability to prioritize multiple projects.
• Excellent written and spoken communication with conflict resolution skills.

Responsibilities

• Implement Board policy and directives; work with the board on strategic initiatives and association projects.
• Walk and inspect the community; ensure maintenance and compliance with codes and regulations.
• Issue violation notices to homeowners and follow up on corrections.
• Meet and greet homeowners, residents, board members, vendors and contractors.
• Respond to inquiries in person, by phone, and by email.
• Data entry and update information in the database; record and track documents.
• Create and manage budgets; review financial reports and interpret Balance Sheet and Income Statement.
• Submit RFPs, manage bidding and vendor selection; develop vendor relationships for capital projects.
• Prioritize maintenance requests and coordinate maintenance vendors for on-site work.
• Prepare board packages; coordinate and schedule monthly and annual board meetings.
• Create and send weekly communications to homeowners about maintenance, guidelines, and events.
• Assist homeowners with architectural review forms and follow-up with Board decisions.
• Other projects as assigned.

Skills

Customer service driven

Team oriented

Proactive communication

Interpret financials

Project management

Excellent communication

Education

CMCA/AMS/PCAM (certification)

Job description

Location

Washington , District Of Columbia , United States

Job Description

CMC, an Associa company, is hiring a General Manager for its condominium community in NW Washington, DC.

The General Manager is an onsite role overseeing all office, administrative, and maintenance projects to include capital improvements. The General Manager is the liaison among the homeowners, members of the Board of Directors, Committee Members, the association management staff, and maintenance vendors and contractors.

Daily responsibilities:

• Implement Board policy and directives within the scope of the management agreement. Works with the board on strategic initiatives, policy governance and association projects.


• Walk and inspect community. Ensure the community is well maintained and the Code, Compliance, Rules & Regulations are followed.


• Issues violation notices to homeowners and follow-up to ensure the correction was made.


• Meet and greet homeowners, residents, members of the Board of Directors, maintenance vendors and contractors.


• Research and respond to inquires in-person, by phone, and email.


• Data enter and update information in the database; record and track documents and information.


• Create and manage budgets; review financial reports, interpret Balance Sheet, Income Statement, Operating Expenses, and reserves.


• Submit RFPs, manage the bidding and vendor selection process, develop vendor relationships, and mange capital projects.


• Prioritize maintenance requests and work orders; schedule and coordinate maintenance vendors and contractors for work to be done onsite.


• Prepare board packages. Coordinate and schedule monthly and annual board meetings.


• Create and send out weekly mass communications by mail and email to homeowners notifying them of maintenance onsite, HOA guidelines, and community events.


• Assist homeowners in completing architectural review forms and follow‑up with homeowners on the Board’s decision.


• Other projects as assigned.

Requirements

• 2+ years of community association experience.


• Knowledge of the Association Board of Directors, the General Manager, and how those roles interface with the requests of homeowners.


• Willingness to obtain and maintain CMCA, AMS, or PCAM, company paid.


• Customer service driven and team oriented.


• Takes ownership and initiative. Proactive communication skills and forthcoming with ideas and solutions to improve processes, create efficiencies, and reduce expenses.


• Ability to interpret financials and create budgets, to include Balance Sheet, Income Statement, Operating Expenses, Reserve Study, Delinquency Reports, Variance Analysis, etc.


• Effective project management skills; ability to prioritize and manage multiple projects in various stages of completion and communicate with all parties involved.


• Excellent communication skills (written and spoken) with effective conflict resolution techniques.

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Company Description

With more than 300 branch offices across North America, Associa is building the future of community for more than 7.5 million residents worldwide. Our 15,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 48 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

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