General Manager, Condominium

associacareers; Annandale (VA); On-site; USD 85,000 - 110,000; Full time

Job summary

associacareers is seeking a General Manager for a community association in Annandale, VA. The role oversees daily operations, budgeting, maintenance, and regulatory compliance, coordinating with the Board and onsite team.

You will manage budgets, vendor relationships, and capital projects while ensuring responsive communication with homeowners and board members. Fluency in English; Spanish preferred.

Qualifications

• 2+ years of community association experience.
• Knowledge of the Association Board and GM roles and homeowner requests.
• Willingness to obtain CMCA within the first year, company paid.
• Customer service driven and team oriented.
• Takes ownership and initiative; proactive communication to improve processes.
• Ability to interpret financials and create budgets (Balance Sheet, Income Statement, OPEX, Reserve Study).
• Effective project management; prioritize multiple projects and coordinate with stakeholders.
• Excellent written and spoken communication; conflict resolution.
• Fluent in English; Spanish is preferred.

Responsibilities

• Implement Board policy and directives within the scope of the management agreement.
• Work with the board on strategic initiatives, policy governance and association projects.
• Walk and inspect community, ensuring maintenance and adherence to Code, Rules & Regulations.
• Issues violation notices to homeowners and follow up for corrections.
• Meet homeowners, residents, board members, vendors, and contractors.
• Research and respond to inquiries in person, by phone, and email.
• Data entry and update information in the database; record and track documents.
• Create and manage budgets and delinquencies.
• Review financial reports (Balance Sheet, Income Statement, OPEX, Reserve Study).
• Source vendors; manage RFPs, bidding, vendor selection; develop relationships; manage capital projects.
• Prioritize maintenance requests; schedule vendors and contractors onsite.
• Prepare board packages; coordinate, schedule, and facilitate monthly and annual board meetings.
• Create and send weekly communications by mail and email to homeowners.
• Assist homeowners with architectural review forms and follow-up on Board decisions.
• Other projects as assigned.

Skills

Budgeting

Financial reporting

Vendor management

Project management

English fluency

Spanish (preferred)

Education

CMCA certification (within first year)

Tools

Microsoft Office

Job description

The General Manager partners with members of the Board of Directors and onsite staff to ensure the community is well cared for. The General Manager manages the daily operations to include administrative, maintenance, capital projects, and budgets.

Daily responsibilities:

• Implement Board policy and directives within the scope of the management agreement.
• Works with the board on strategic initiatives, policy governance and association projects.
• Walk and inspect community, ensuring the community is well maintained and the community Code, Compliance, Rules & Regulations are followed.
• Issues violation notices to homeowners and follow-up to ensure the correction was made.
• Meet and greet homeowners, residents, members of the Board of Directors, maintenance vendors and contractors.
• Research and respond to inquires in-person, by phone, and email.
• Data enter and update information in the database; record and track documents and information.
• Create and manage budgets and delinquencies.
• Review financial reports, interpret Balance Sheet, Income Statement, Operating Expenses, and Reserve Study.
• Source vendors; manage the RFP, bidding, and vendor selection process; develop vendor relationships; mange capital projects.
• Prioritize maintenance requests and work orders; schedule and coordinate maintenance vendors and contractors for work to be done onsite.
• Prepare board packages. Coordinate, schedule, and facilitate monthly and annual board meetings.
• Create and send out weekly mass communications by mail and email to homeowners notifying them of maintenance onsite, HOA guidelines, and community events.
• Assist homeowners in completing architectural review forms and follow-up with homeowners on the Board's decision.
• Other projects as assigned.

• 2+ years of community association experience.
• Knowledge of the Association Board of Directors, the General Manager, and how those roles interface with the requests of homeowners.
• Willingness to obtain CMCA within the first year, company paid.
• Customer service driven and team oriented.
• Takes ownership and initiative. Proactive communication style, offering solutions to improve processes, create efficiencies, and reduce expenses.
• Ability to interpret financials and create budgets, to include Balance Sheet, Income Statement, Operating Expenses, Reserve Study, Delinquency Reports, Variance Analysis, etc.
• Effective project management skills; ability to prioritize and manage multiple projects in various stages of completion and communicate with all parties involved.
• Excellent communication skills (written and spoken) with effective conflict resolution techniques.
• Fluent in English and Spanish is preferred.

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