General Manager, Condominium

associacareers; Washington (District of Columbia); On-site; USD 75,000 - 85,000; Full time

Job summary

CMC, an Associa company, is hiring a General Manager for its condominium community in NW Washington, DC. This onsite role oversees all office operations, administrative tasks, and maintenance projects, including capital improvements, and acts as the liaison among homeowners, the Board of Directors, committees, management staff, and vendors.

The GM will implement Board policy, manage budgets, review financial reports, coordinate RFPs, and supervise maintenance work orders and projects to ensure a

Qualifications

• 2+ years of community association experience.
• CMCA/AMS/PCAM certification obtainable (company paid).
• Excellent communication skills (written and spoken).

Responsibilities

• Implement Board policy and directives within the management agreement.
• Walk and inspect the community to ensure maintenance and compliance.
• Issue violation notices and follow up for corrections.
• Meet and greet homeowners, Board members, and vendors.
• Research inquiries in person, by phone, and email.
• Enter data and maintain records in the database.
• Create and manage budgets; review financials.

Skills

Customer service

Team oriented

Proactive communication

Budgeting

Project management

Financial analysis

Conflict resolution

Job description

CMC, an Associa company, is hiring a General Manager for its condominium community in NW Washington, DC.

The General Manager is an onsite role overseeing all office, administrative, and maintenance projects to include capital improvements. The General Manager is the liaison among the homeowners, members of the Board of Directors, Committee Members, the association management staff, and maintenance vendors and contractors.

Daily responsibilities:

• Implement Board policy and directives within the scope of the management agreement. Works with the board on strategic initiatives, policy governance and association projects.
• Walk and inspect community. Ensure the community is well maintained and the Code, Compliance, Rules & Regulations are followed.
• Issues violation notices to homeowners and follow-up to ensure the correction was made.
• Meet and greet homeowners, residents, members of the Board of Directors, maintenance vendors and contractors.
• Research and respond to inquires in-person, by phone, and email.
• Data enter and update information in the database; record and track documents and information.
• Create and manage budgets; review financial reports, interpret Balance Sheet, Income Statement, Operating Expenses, and reserves.
• Submit RFPs, manage the bidding and vendor selection process, develop vendor relationships, and mange capital projects.
• Prioritize maintenance requests and work orders; schedule and coordinate maintenance vendors and contractors for work to be done onsite.
• Prepare board packages. Coordinate and schedule monthly and annual board meetings.
• Create and send out weekly mass communications by mail and email to homeowners notifying them of maintenance onsite, HOA guidelines, and community events.
• Assist homeowners in completing architectural review forms and follow-up with homeowners on the Board’s decision.
• Other projects as assigned.

Annual salary: $75-$85K.

• 2+ years of community association experience.
• Knowledge of the Association Board of Directors, the General Manager, and how those roles interface with the requests of homeowners.
• Willingness to obtain and maintain CMCA, AMS, or PCAM, company paid.
• Customer service driven and team oriented.
• Takes ownership and initiative. Proactive communication skills and forthcoming with ideas and solutions to improve processes, create efficiencies, and reduce expenses.
• Ability to interpret financials and create budgets, to include Balance Sheet, Income Statement, Operating Expenses, Reserve Study, Delinquency Reports, Variance Analysis, etc.
• Effective project management skills; ability to prioritize and manage multiple projects in various stages of completion and communicate with all parties involved.
• Excellent communication skills (written and spoken) with effective conflict resolution techniques.

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