General Manager, Collision Center Operations

Gerber Collision & Glass; Cary (NC); On-site; USD 75,000 - 120,000; Full time

Benefits offered by this job

PTO

Parental leave

Holidays

Health insurance

401(k) retirement plan

Disability & Life Insurance

Education opportunities

Safety glasses provided

Uniform stipend

Daily pay option

Job summary

Gerber Collision & Glass is seeking a General Manager to lead the Collision Center’s daily operations and deliver an exceptional customer experience. You will coach team members, drive KPI and insurance metrics, and ensure compliance with policies.

The role emphasizes leadership, process discipline and a commitment to quality service. The General Manager will oversee staffing, safety, training, and collaboration with senior leadership to sustain performance and growth in a fast-paced repair

Qualifications

• Post-Secondary Education or equivalent.
• Proven leadership experience in a collision repair environment or similar role.

Responsibilities

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Prepare and manage the annual and monthly operating budget of the collision center.
• Forecast, target and track monthly sales, profit and expense objectives.
• Deliver formal annual performance reviews and informal monthly performance reviews.
• Monitor and maintain all A/P and A/R relating to the Collision Center.
• Maintain a clean and organized repair facility at all times.

Skills

Attention to detail

Client experience

Clear communication

Coaching and leadership

Education

Post-Secondary Education

Job description

Gerber Collision & Glass is seeking a General Manager to lead the Collision Center’s daily operations and deliver an exceptional customer experience. You will coach team members, drive KPI and insurance metrics, and ensure compliance with policies.

The role emphasizes leadership, process discipline and a commitment to quality service. The General Manager will oversee staffing, safety, training, and collaboration with senior leadership to sustain performance and growth in a fast-paced repair