General Manager, Coffee Shop Leader — Drive Guest Experience

Ziggi’s Coffee, LLC; Amarillo (TX); On-site; USD 52,000 - 76,000; Full time

Job summary

Ziggi’s Coffee, LLC in Amarillo, TX is seeking a General Manager who is hands-on and people-focused, to oversee all store operations from day-to-day execution to long-term team growth. You will set the store culture, drive guest satisfaction, manage labor, scheduling, and inventory, and coach a team to deliver consistent, high-quality service.

This role requires strong communication, a passion for developing others, and the ability to lead in a fast-paced environment, ensuring alignment with

Qualifications

• 1–2 years of leadership experience in a coffee shop, café, or fast-paced hospitality environment.
• Strong knowledge of coffee service operations, drink preparation, and guest experience standards.
• Demonstrated success in leading, coaching, and developing teams.
• Comfortable managing labor goals, scheduling, and inventory.
• Excellent communicator with the ability to stay calm, clear, and effective under pressure.
• Passionate about creating a positive team culture and growing others.

Responsibilities

• Lead all store operations to ensure a consistent, high-quality guest experience.
• Provide clear, ongoing feedback to team members to promote growth, accountability, and performance.
• Interview, onboard, and train new staff in alignment with company values and standards.
• Write and maintain employee schedules while managing labor goals and shift coverage needs.
• Oversee inventory levels, ordering, and waste reduction practices.
• Maintain store cleanliness, organization, and compliance with food safety standards.
• Drive team performance by reviewing guest feedback, quality audits, and service metrics.
• Communicate effectively with owners, leadership, and staff to ensure alignment and clarity.

Skills

Leadership

Coffee knowledge

Guest experience

Coaching

Scheduling

Communication

Team culture

Job description

Ziggi’s Coffee, LLC in Amarillo, TX is seeking a General Manager who is hands-on and people-focused, to oversee all store operations from day-to-day execution to long-term team growth. You will set the store culture, drive guest satisfaction, manage labor, scheduling, and inventory, and coach a team to deliver consistent, high-quality service.

This role requires strong communication, a passion for developing others, and the ability to lead in a fast-paced environment, ensuring alignment with