Coffee Shop GM: Lead Teams, Elevate Guest Experience

Ziggi’s Coffee, LLC; Amarillo (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

Ziggi’s Coffee, LLC is seeking a General Manager in Amarillo to oversee all store operations, lead a hands-on team, and cultivate an exceptional guest experience. You will drive culture, set performance standards, and work with leadership to ensure consistent service and profitability.

You will recruit, train, and develop staff, manage schedules and labor costs, and monitor inventory while maintaining food safety and store cleanliness. A passion for hospitality and team growth is essential.

Qualifications

• 1–2 years of leadership experience in a coffee shop, café, or fast-paced hospitality environment.
• Strong knowledge of coffee service operations, drink preparation, and guest experience standards.
• Demonstrated success in leading, coaching, and developing teams.
• Comfortable managing labor goals, scheduling, and inventory.
• Excellent communicator with the ability to stay calm, clear, and effective under pressure.

Responsibilities

• Lead all store operations to ensure a consistent, high-quality guest experience.
• Provide clear, ongoing feedback to team members to promote growth, accountability, and performance.
• Interview, onboard, and train new staff in alignment with company values and standards.
• Write and maintain employee schedules while managing labor goals and shift coverage needs.
• Oversee inventory levels, ordering, and waste reduction practices.
• Maintain store cleanliness, organization, and compliance with food safety standards.
• Drive team performance by reviewing guest feedback, quality audits, and service metrics.
• Communicate effectively with owners, leadership, and staff to ensure alignment and clarity.

Skills

Leadership experience

Coffee service operations

Team coaching

Scheduling & labor goals

Communication under pressure

Culture building

Job description

Ziggi’s Coffee, LLC is seeking a General Manager in Amarillo to oversee all store operations, lead a hands-on team, and cultivate an exceptional guest experience. You will drive culture, set performance standards, and work with leadership to ensure consistent service and profitability.

You will recruit, train, and develop staff, manage schedules and labor costs, and monitor inventory while maintaining food safety and store cleanliness. A passion for hospitality and team growth is essential.