Client Relations & Business Development Manager

Horizon Hospitality Associates, Inc; New Orleans (LA); On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

Relocation assistance

Benefits through Q2 2027

Job summary

Horizon Hospitality Associates, Inc. in New Orleans, LA seeks a strategic Client Relations & Business Development Manager to lead client partnerships and drive revenue growth. The role acts as the executive bridge between premier hotel properties and service teams, shaping retention and expansion strategies.

You will manage executive-level relationships, negotiate contracts, and guide cross-functional teams to deliver elite service, retention, and growth within a dynamic hospitality market.

Qualifications

• 5+ years of progressive experience in hospitality account management, business development, or client relations.
• Direct background within hotel operations or specialized hospitality staffing/services, with strong industry familiarity.
• Proven track record of retaining clients, negotiating contracts, and resolving service issues proactively.
• Outstanding communication, stakeholder management, and commercial negotiation skills.
• Ability to collaborate cross-functionally with operations, recruiting, and finance leadership.

Responsibilities

• Cultivate and sustain executive-level relationships with hotel General Managers, Directors of Operations, and department heads across the regional portfolio.
• Conduct structured client service reviews and operational satisfaction assessments to maintain elite service delivery.
• Partner with the Director of Operations to resolve service concerns and operational escalations quickly and effectively.
• Identify at-risk client accounts and execute documented retention strategies to safeguard market share.
• Lead contract renewal negotiations, RFP processes, and new client acquisition initiatives.
• Monitor account profitability, evaluate service KPIs, and identify upsell opportunities within existing client accounts.
• Deliver regular executive reporting on account retention metrics, pipeline activity, and strategic business development forecasts.

Job description

A premier hospitality workforce solutions provider is seeking a strategic, relationship-focused Client Relations & Business Development Manager to lead client partnership retention and commercial expansion in New Orleans, Louisiana. Based in one of the country's most vibrant, culturally rich hospitality markets, world-renowned for its award-winning culinary scene, historic charm, and year-round tourism, this role offers the autonomy to serve as the executive bridge between premier hotel properties and operational service teams. For a hospitality professional eager to leverage operational insight into high-impact commercial leadership, this position provides a high-visibility platform with direct influence over market retention, revenue growth, and key executive hotel partnerships.

• Base Salary: $75,000 to $105,000 annually
• Performance Incentive: Structured annual bonus plan based on account retention and portfolio growth. Plus commission on new business.
• Salary includes benefits through Q2 2027, as the company is transitioning the corporate team to all W2 employees.
• Relocation assistance available for qualified out-of-market candidates

Position Responsibilities

• Cultivate and sustain executive-level relationships with hotel General Managers, Directors of Operations, and department heads across the regional portfolio.
• Conduct structured client service reviews and operational satisfaction assessments to maintain elite service delivery.
• Partner directly with the Director of Operations to resolve service concerns and operational escalations quickly and effectively.
• Proactively identify at-risk client accounts and execute documented retention strategies to safeguard market share.
• Lead contract renewal negotiations, request-for-proposal (RFP) processes, and new client acquisition initiatives.
• Monitor account profitability, evaluate service KPIs, and identify organic upselling and expansion opportunities within existing client accounts.
• Deliver regular executive reporting on account retention metrics, pipeline activity, and strategic business development forecasts.

Position Requirements

• 5+ years of progressive experience in hospitality account management, business development, or client relations.
• Direct background within hotel operations or specialized hospitality staffing/services, accompanied by strong industry familiarity.
• Proven track record of retaining clients, negotiating contracts, and proactively resolving service issues.
• Outstanding communication, stakeholder management, and commercial negotiation skills.
• Demonstrated ability to collaborate cross-functionally with operations, recruiting, and finance leadership.