Client Relations & Business Development Manager

Horizon Hospitality; New Orleans (LA); On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

Relocation assistance

Job summary

Horizon Hospitality in New Orleans seeks a strategic Client Relations & Business Development Manager to lead client partnerships and drive commercial expansion, serving as the executive liaison between premier hotel properties and operational service teams.

The role offers autonomy in a high-visibility market, with base salary $75,000 to $105,000 annually plus an incentive plan tied to account retention and portfolio growth; relocation assistance is available for qualified candidates.

Qualifications

• 5+ years of progressive experience in hospitality account management, business development, or client relations.
• Direct background within hotel operations or specialized hospitality staffing/services, with industry familiarity.

Responsibilities

• Cultivate and sustain executive-level relationships with hotel General Managers, Directors of Operations, and department heads across the regional portfolio.
• Conduct structured client service reviews and operational satisfaction assessments to maintain elite service delivery.
• Partner directly with the Director of Operations to resolve service concerns and operational escalations quickly and effectively.
• Proactively identify at-risk client accounts and execute documented retention strategies to safeguard market share.
• Lead contract renewal negotiations, RFP processes, and new client acquisition initiatives.
• Monitor account profitability, evaluate service KPIs, and identify upselling and expansion opportunities within existing client accounts.
• Deliver regular executive reporting on account retention metrics, pipeline activity, and strategic business development forecasts.

Skills

Account management

Business development

Client relations

Communication

Negotiation

Stakeholder management

Job description

A premier hospitality workforce solutions provider is seeking a strategic, relationship-focused Client Relations & Business Development Manager to lead client partnership retention and commercial expansion in New Orleans, Louisiana. Based in one of the country's most vibrant, culturally rich hospitality markets, world-renowned for its award-winning culinary scene, historic charm, and year-round tourism, this role offers the autonomy to serve as the executive bridge between premier hotel properties and operational service teams. For a hospitality professional eager to leverage operational insight into high-impact commercial leadership, this position provides a high-visibility platform with direct influence over market retention, revenue growth, and key executive hotel partnerships. Relocation assistance available for qualified out-of-market candidates

Compensation Package Details Base Salary: $75, 000 to $105, 000 annually Performance Incentive: Structured annual bonus plan based on account retention and portfolio growth Salary includes benefits through Q2 2027, as the company is transitioning the corporate team to all W2 employees.

Position Responsibilities

• Cultivate and sustain executive-level relationships with hotel General Managers, Directors of Operations, and department heads across the regional portfolio.
• Conduct structured client service reviews and operational satisfaction assessments to maintain elite service delivery.
• Partner directly with the Director of Operations to resolve service concerns and operational escalations quickly and effectively.
• Proactively identify at-risk client accounts and execute documented retention strategies to safeguard market share.
• Lead contract renewal negotiations, request-for-proposal (RFP) processes, and new client acquisition initiatives.
• Monitor account profitability, evaluate service KPIs, and identify organic upselling and expansion opportunities within existing client accounts.
• Deliver regular executive reporting on account retention metrics, pipeline activity, and strategic business development forecasts.

Position Requirements

• 5+ years of progressive experience in hospitality account management, business development, or client relations.
• Direct background within hotel operations or specialized hospitality staffing/services, accompanied by strong industry familiarity.
• Proven track record of retaining clients, negotiating contracts, and proactively resolving service issues.
• Outstanding communication, stakeholder management, and commercial negotiation skills.
• Demonstrated ability to collaborate cross-functionally with operations, recruiting, and finance leadership.

Interested leaders are invited to submit their credentials directly to explore this opportunity in confidence.